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Stripe • Chicago, IL

23h

About The Position

Technical Solutions Specialists (TSS) are the perfect union of two areas of expertise: product knowledge and full-stack developers. This team provides integration guidance & support, on a foundation of deep understanding of Stripe’s products. The team partners with technical or developer users, as developers themselves, to answer questions and advise on how to improve or modify integrations to get the most out of Stripe’s powerful infrastructure. Technical Solutions interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.

Requirements

• Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds.
• Passion for interacting with new people, sometimes chatting live with many at the same time.
• Familiarity with SQL and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and experience interfacing with technical teams.
• Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically.

Nice To Haves

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
• Have graduated from a full-stack development bootcamp with at least two large-scale projects deployed; or have a bachelors in Computer Science, Software Engineering, or similar, with experience in at least one web application framework and programming language.

Responsibilities

• Spend the majority of your time troubleshooting user issues and advising technical users on their integrations across multiple platforms (including email, chat, and occasionally over the phone)
• Partner with mentors on the team on focused and deliberate learning objectives designed to improve your developer skills and build better coverage within the team
• Work a mixed schedule allowing us to provide our most technical users with 24/5 front-line developer support and guidance
• Take an analytical approach to tracking points of friction for users and work with other teams to make those parts of Stripe better
• Optimize our internal and external documentation for all of Stripe’s products
• Work with Technical Solutions Engineering and Product Engineering to solve or advise on sophisticated technical issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed