Technical Solutions Consultant

Ascent Pro Support • Des Moines, IA

1d • Hybrid

About The Position

Ascent Professional Staffing is seeking a Technical Solutions Consultant to support a Fortune 500 company. This remote role involves providing technology support and training for Mobility Solutions to customers across the U.S. and Canada. The position requires Tier 1 and Tier 2 technical support, user management administration, and maintaining/developing training materials. Occasional travel for field training is expected. This is a long-term contractor position.

Requirements

• 2 years’ experience in the tech support field.
• Some experience working in SQL.
• Excellent verbal and written communication skills.
• Strong analytical, diagnostic, problem-solving, time management and organizational skills.
• Proficient in Microsoft Outlook, PowerPoint, and Word, with intermediate to advanced Excel skills.
• Able to work in a fast-paced, deadline-oriented environment.
• Able to work effectively with minimal supervision.
• Able to collaborate in a team environment to complete required documentation projects.
• Able to gracefully receive feedback.
• Submit a professional resumé
• Complete interviews via Zoom or Teams

Nice To Haves

• 1-year experience as a trainer (preferred)
• experience training remotely is a plus.

Responsibilities

• Provide excellent customer service to internal and external customers across the U.S. and Canada.
• Provide Tier 1 and Tier 2 technical support for digital solution offerings.
• Follow established Incident Management Process to log and track incidents.
• Properly escalate and track unresolved issues to Tier 3 support, following established Problem Management Process.
• Follow up with customers, provide feedback, and persist to a satisfactory resolution.
• Ensure proper recording, documentation and closure of support issues.
• Document and escalate feedback and suggestions using established Change Management Process.
• Travel up to 10% of the time to provide field training and support for digital solution offerings.
• Meet with customers face-to-face to conduct training at the site of their business.
• Clearly communicate technical concepts to audiences with a variety of experience.
• Assist in the development and maintenance of technology related guides, manuals, instructions and training documentation.
• Provide occasional software testing and evaluation of software usability.

Benefits

• Wellmark Blue Cross Blue Shield health, dental, and vision available. Ascent pays half of employee premium.
• Nine paid holidays per year.
• 144 hours paid time off per year, includes sick, vacation and personal time.
• 401(k) available after one year of service.
• Weekly paycheck, direct deposit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed