Technical Solutions Assistant

JR Metal Works LLC • Kewaunee, WI

6d

About The Position

The Technical Solutions Assistant supports the Solutions and Sales teams by coordinating customer information, maintaining accurate sales and project documentation, supporting customer communication, and helping keep opportunities moving through the sales process. This position serves as an important connection point between customers, sales, and internal teams. Success in this role requires strong follow-through, attention to detail, organization, and the ability to communicate effectively across departments.

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and follow through on commitments.
• Comfortable working with CRM, document management, and other business systems.
• Ability to communicate effectively with both customers and internal teams.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while also collaborating across departments.
• Professional, positive, and customer-focused approach.

Nice To Haves

• Previous experience in sales support, customer service, coordination, administration, manufacturing, or a related field is preferred.

Responsibilities

• Processing and coordinating purchase orders.
• Supporting customer meetings or project discussions.
• Supporting timely and professional communication through customer requests, surveys, agreements, and other documentation as needed.
• Maintaining accurate customer records and information across company systems.
• Following up on active opportunities and helping ensure customer needs are communicated internally.
• Maintaining accurate customer, opportunity, quote, and order information.
• Entering and updating sales opportunities, RFQs, orders, and supporting documentation.
• Maintaining organized and current project records.
• Supporting quote revisions and updates as opportunities develop.
• Ensuring important customer and project information is documented and communicated appropriately.
• Supporting the Sales team with pipeline organization.
• Assisting with calendar coordination and scheduling for the sales team.
• Maintaining sales tracking information, including applicable financial or margin data.
• Communicating with internal departments to gather project and opportunity updates.
• Helping identify outstanding follow-ups and keeping opportunities moving forward.
• Monitoring and prioritizing incoming customer and internal communications.
• Following up with internal teams regarding quotes, orders, customer requests, and project updates.
• Ensuring information does not get lost between customers, sales, and internal teams through timely and solutions-focused communication.
• Preparing and distributing recurring sales and pipeline reports for reporting and decision-making.
• Providing administrative and coordination support to the Solutions and Sales teams as needed.
• Assisting with additional projects that support the effectiveness and organization of the Solutions Team.

Benefits

• Career Growth & Development
• Position Information Sheet (PIS) that clearly outlines role expectations, skill milestones, and growth pathways
• Performance and merit-based pay progression
• Skill and responsibility milestones
• Leadership growth and development opportunities
• Cross-training and internal advancement paths
• Training, certification, and professional development expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed