Technical Solutions - Advertising Operations Specialist III

Linda Werner & Associates

2d • Remote

About The Position

As a Technical Solutions Consultant, you become the trusted technical partner for a portfolio of high value advertising clients, guiding them through complex challenges with a mix of deep technical skill, clear communication, and real care for their outcomes. Every day is a chance to turn an ambiguous request into a confident resolution. You will own a queue of incoming cases through a ticketing system, work case by case with advertisers, and bring calm, thoughtful problem solving to accounts that require both technical depth and a diplomatic touch. If you love untangling tricky issues and helping people feel supported while you do it, you will feel right at home here.

Requirements

• Hands on platform experience. First hand knowledge of major advertising platform tools and experience building integrations across leading advertising and social platforms, including managing API based tools within a large advertising ecosystem.
• Experience working with major technology companies or with organizations that hold a multi million dollar book of business, either internally or as a client.
• Industry experience. 2 to 4 years of experience in the digital advertising and/or technology industries.
• Technical troubleshooting. Proven experience troubleshooting advertising and business technologies and the broader ecosystem, for example advertising and marketing APIs, ads management platforms, conversions APIs, platform SDKs, and tracking pixels.
• 2 to 4 years of relevant experience.
• BA degree or equivalent practical experience.
• English (Required)

Nice To Haves

• SQL is highly preferred, including comfort running SQL queries, along with API familiarity and JavaScript.
• Sales partnership experience. Experience working cross functionally with sales teams (Sales XFN).

Responsibilities

• Provide scaled technical support to a group of the client's top advertising partners, managing your work case by case through a ticketing system.
• Take in ambiguous or open ended requests and translate them into clear next steps, drawing on your technical knowledge and troubleshooting instincts.
• Own and prioritize a live queue of incoming requests, keeping response times fast and communication warm and consistent.
• Support high value advertisers whose accounts call for a more technical and diplomatic approach, balancing rigor with relationship building.
• Diagnose and resolve issues across the client's advertising and business technology ecosystem, and escalate thoughtfully when a case needs a partner team.
• Document solutions clearly so that every resolution builds a stronger knowledge base for advertisers and the wider team.

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level