Technical Solutions Specialist

Dexterra • Mississauga, ON

3d • CA$58,000 - CA$63,000 • Hybrid

About The Position

Reporting to the Director of Operations, the Technical Solutions Specialist (IFM) plays a central role in the implementation of best practice solutions for new and existing business across the country. After training in our systems, You will become the subject matter expert and primary trainer for our digital systems (including DOD and client portals). You’ll begin by supporting core operational functions, system administration, and team training across the team. This is a hybrid role that blends operations and business performance - ideal for someone who wants to become a well‑rounded, commercially aware engineer. You’ll work with operations directly and apply the technical, analytical, and leadership skills you’ve built.

Requirements

• Degree or diploma in Engineering, Facilities Management, Building Systems, or a related technical discipline.
• Strong tech-savviness with an aptitude for learning, configuring, and teaching digital platforms/software.
• Experience or comfort with data visualization, creating dashboards, and widget templating.
• Excellent communication and instructional skills, with the ability to train new employees on Field Systems.
• Strong analytical and problem‑solving skills with an ability to think outside the box.
• Curiosity, adaptability, and a willingness to learn by doing.
• Comfort working in both office and field environments.
• Willingness to travel when required.

Responsibilities

• System Onboarding, Training & Administration: Train all new hires on DOD, including technicians, office staff, and new clients. Conduct specialized training for new client portals. Manage system administration by setting up new profiles and accounts for new clients (including creating reach portals) and new technicians.
• Drive Innovation, Upgrades & Analytics: Review new platform upgrades and identify solutions to create operational efficiencies. Analyze client requirements, facility data, asset profiles, and service specifications to create well supported operational models. Create dynamic dashboards and develop/template custom widgets to improve data visibility. Test and pilot new processes or workflows to improve consistency and performance. Use data to strengthen operational design. Interpret facility condition data, asset lists, and CMMS outputs to shape maintenance strategies. Support creation of cost, productivity, and performance models. Ensure the accuracy and consistency of all solution-related data inputs.
• Support Operations Across the Business: Assist with operational reviews, performance analysis, and reporting. Support site teams in troubleshooting operational challenges. Participate in audits, quality checks, and continuous improvement initiatives. Identify opportunities to optimize facility performance, efficiency, and service delivery.
• Contribute to Business Development: Assess operational risks and constraints. Provide technical input into proposals and solution design.
• Gain Broad Cross‑Functional Exposure: Collaborate with teams across Operations, Health & Safety, Quality, Supply Chain, Finance, HR, and Sales & Business Development.

Benefits

• Employee Referral Program
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree