Technical Solutions Specialist

Ingram Micro • Buffalo, NY

4d • Remote

About The Position

We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal partners, helping identify technology solutions that meet customer business needs while driving revenue growth through consultative selling. The ideal candidate combines strong communication skills, technical aptitude, and a passion for delivering complete solutions. You will work across multiple communication channels—primarily email-based contact—to support partners, uncover opportunities, and recommend products, services, warranties, maintenance plans, and complementary technologies.

Requirements

• High School Diploma or equivalent.
• 3+ years of professional work experience OR 2+ years of experience in a sales, technology, customer support, or solutions-focused role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and related business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer service skills.
• Ability to work both independently and collaboratively within a team environment.
• Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Nice To Haves

• Associate degree or higher.
• Previous experience selling or supporting technology products and solutions.
• Experience with consultative sales, account management, inside sales, or technical support.
• Knowledge of IT hardware, software, cloud solutions, networking, or related technologies.

Responsibilities

• Engage with reseller and internal partners to understand customer requirements, business objectives, budget, and project timelines.
• Identify and recommend technology solutions that align with customer needs.
• Build comprehensive solutions by incorporating appropriate products, services, support offerings, warranties, maintenance plans, and adjacent technologies.
• Proactively identify cross-sell and upsell opportunities to maximize customer value and business growth.
• Provide timely and professional support through phone, email, online chat, and scheduled virtual meetings.
• Serve as a trusted point of contact throughout the sales process.
• Build strong relationships with partners through excellent service and solution expertise.
• Maintain accurate records of customer interactions and opportunity details.
• Consistently achieve productivity, engagement, and sales-related performance metrics.
• Gather key opportunity details, including: Budget, End-user information, Business requirements, Decision-making process, Expected close date.
• Collaborate with internal teams to ensure a seamless customer experience.

Benefits

• healthcare benefits
• paid time off
• parental leave
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED