Technical Solution Manager, Academic Segment

GenScript

7d • $80,000 - $85,000 • Remote

About The Position

The Technical Solution Manager provides account management and high-level technical support to customers, serving as a primary technical resource for sales and marketing activities. The role takes responsibility for daily customer service operations to strengthen customer relationships and ensure satisfaction, with a focus on project management, project design, and proactive account management. The position is fully remote, may be based anywhere in the United States, and requires occasional travel.

Requirements

• PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience will also be considered.
• Exceptional verbal and written communication and presentation skills.
• Customer-centered, proactive, and action-oriented.
• Excellent analytical and problem-solving skills, with the ability to grasp new concepts quickly.
• Strong organizational skills and attention to detail.
• Enjoy working in a fast-paced, team-oriented environment.

Responsibilities

• Provide business, technical, and product or service advice to customers, including solutions to project inquiries and price quotes for project design.
• Analyze customer needs, troubleshoot and resolve technical issues or complaints, and recommend additional services and product solutions when appropriate.
• Identify potential customer concerns and recommend solutions based on current and future needs during ongoing business relationships.
• Maintain close communication with customers and facilitate communication with technical support when needed.
• Collaborate with internal teams and departments to achieve sustainable growth.
• Organize and deliver training for internal sales teams and external distributors through presentations and/or demonstrations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match that vests fully on day one
• Paid parental leave after three months of employment
• Paid time off including vacation, personal time, sick time, floating holidays, and company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental pet, critical illness, accident, and hospital indemnity insurance plans
• Commuter benefits
• Well-being initiatives
• Peer-to-peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree