Technical Solution Engineer

Arista Networks • Denver Metropolitan Area, CO

1d • Onsite

About The Position

The Technical Solution Engineer (TSE) works in a non-silo environment, supporting all of Arista’s products. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment. Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

Requirements

• Ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.
• Strong analytical mind and ability to triage.
• High aptitude for both learning and teaching.
• Excellent written and verbal communication skills.
• Collaborative approach.
• Prior experience working in a Support/Technical Assistance Center (TAC) team (3+ years desired).
• Linux troubleshooting skills such as log reading and performance testing highly desired.
• Hands-on Experience in TCP/IP stack, QoS, L4-L7 proxy devices, HTTP, VoIP or applications like WAN optimization devices, server load balancers and/or caching devices preferred.
• Expertise in understanding different network topologies and configurations.
• Expertise in dynamic routing protocols such as BGP & OSPF.

Nice To Haves

• Experience with JSON, API, and MySQL are desirable.
• CCNP or equivalent certification will be an added advantage.
• SDWAN certifications will be an added advantage.

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Debug / troubleshoot the customer’s environment, collect additional information about the problem and resolve network performance issues.
• Quickly assess and understand customers issues and business impact.
• Ability to analyze network traffic and analysis of packet captures.
• Ability to reproduce customer reported issues in the lab environment, work with development and QA to verify and fixes before they are rolled out to our customers.

Benefits

• medical
• dental
• vision
• wellbeing
• tax savings
• income protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level