Technical Shared Services Manager

Catalis Holdco Inc • Edmonton, AB

1d • Onsite

About The Position

Catalis is looking for a Technical Shared Services Manager to lead a high-impact shared services team of eight professionals. In this role, you will build the playbooks, tools, and standards that define how Catalis converts legacy host-system data into its growing suite of SaaS solutions—spanning Court Management, Official Land Records, Criminal Justice, and Jury—for state and local government customers across the country. You will also play a key role in evolving the team's practice as Catalis shifts from on-premises implementations toward cloud-based SaaS delivery. If you thrive in a fast-moving environment, bring deep ETL expertise, and know how a PS organization operates and scales, this role offers real ownership and room to grow.

Requirements

• 5+ years of hands-on ETL experience; proficient in SQL scripting, stored procedures, and Microsoft SSIS packages.
• 4+ years managing a technical team in a Professional Services or embedded PSO environment within a software company, with a clear understanding of how PS delivery, sales, and product teams interact.
• Proven ability to build conversion playbooks, estimation tools, and methodology documentation in a maturing or fast-growing product environment.
• Hands-on proficiency with Microsoft SSIS, SSMS, and Visual Studio, plus working familiarity with a range of ETL and data integration platforms (e.g., Informatica IDMC, Talend/Qlik, AWS Glue, Azure Data Factory, Boomi, or similar).
• Strong proactive communicator, comfortable engaging directly with Product Management, Engineering, Sales, and PSO leadership to negotiate priorities and advocate for your team.
• Detail-oriented with excellent written and verbal communication skills; strong process improvement mindset, high sense of urgency, and a track record of driving results in fast-moving, ambiguous environments.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check.

Nice To Haves

• Experience with or active use of AI-assisted tools (e.g., Claude, GitHub Copilot, or similar) to facilitate SQL/ETL script development, data mapping, and documentation.
• Experience defining and applying data quality scoring frameworks for conversion validation—such as completeness, accuracy, and referential integrity metrics or pre- and post-load reconciliation processes—to objectively measure conversion quality prior to customer acceptance.
• Experience coordinating work across near-shore or off-shore development resources in a distributed team environment.

Responsibilities

• Lead, mentor, and manage a shared services team of eight data conversion professionals, overseeing capacity planning, workload allocation, and career development across all four product lines.
• Engage proactively across the organization partnering with Product Management and Engineering on platform functionality and tooling, supporting Sales with scoping and estimation, and collaborating with PSO colleagues on staffing, prioritization, and delivery quality.
• Scale the conversion practice developing playbooks, methodology documentation, data mapping standards, estimation tools, and sales-support templates that enable consistent, scalable, and measurable delivery across all product lines.
• Serve as the technical authority for data conversion guiding the team through design, build, testing, and validation of conversion jobs and overseeing performance tuning and issue resolution for time-sensitive deliveries.
• Champion quality standards, conduct peer reviews, and enforce data hygiene and validation practices before deliveries reach customers.
• Actively evaluate and adopt AI-assisted tooling to accelerate mapping script development, automate repetitive transformation logic, and improve overall team throughput.

Benefits

• Competitive compensation
• Full paid vacation
• Comprehensive health & dental benefits
• Free access to unlimited Udemy courses for personal and professional advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager