Manager of Shared Services

Towson University • Towson, MD

1d • Hybrid

About The Position

Manages shared administrative and operational services supporting multiple units within the Division of Research. Reports directly to the Vice President for Research and serves as the primary operational lead for shared administrative services supporting OURCI, Cyber4All, and TAI. Supervises administrative staff supporting OURCI, Cyber4All, and TAI. Establishes operational priorities, assigns workflows, and ensures continuity of services across multiple units and initiatives. Develops, implements, and maintains shared-service operational procedures. Oversees operational workflows for travel, payroll coordination, scheduling, purchasing, facilities coordination, event support, and administrative services performed by shared-services staff. Oversees operational planning for projects and events supporting university-wide research, innovation, outreach, workforce development, and student engagement, particularly those offered by Cyber4All, TAI, and OURCI. Conducts special projects and annual reporting for the Cyber4All Center, TAI, and OURCI. Telework may be available for this position, up to two days per week, after 90 days of service in good standing.

Requirements

• Bachelor’s degree.
• Five years of progressively responsible administrative, operational, project management, or program management experience.
• Adept with various computer software packages, including word processing, spreadsheets, databases, and presentation programs; Internet, email, and calendaring software; and responsible use of AI software.
• Demonstrated supervisory or personnel management experience.
• Strong organizational, communication, problem-solving, and leadership skills.
• Ability to manage event scheduling.
• Ability to plan, organize, prioritize, and execute multiple complex and ongoing assignments.
• Ability to interact with students, staff, and faculty at all levels in a courteous and efficient manner.

Nice To Haves

• Bachelor’s or master’s degree in computer science, information systems, cybersecurity, information technology, data analytics, or a related computing field.
• Experience with PeopleSoft/Stratus or equivalent, AI software (e.g., ChatGPT), and design software (e.g., Canva, Marq).
• Experience supervising administrative operations or shared-service teams.
• Prior experience in a college or university setting.

Responsibilities

• Manages shared administrative and operational services supporting multiple units within the Division of Research.
• Serves as the primary operational lead for shared administrative services supporting OURCI, Cyber4All, and TAI.
• Supervises administrative staff supporting OURCI, Cyber4All, and TAI.
• Establishes operational priorities, assigns workflows, and ensures continuity of services across multiple units and initiatives.
• Develops, implements, and maintains shared-service operational procedures.
• Oversees operational workflows for travel, payroll coordination, scheduling, purchasing, facilities coordination, event support, and administrative services performed by shared-services staff.
• Oversees operational planning for projects and events supporting university-wide research, innovation, outreach, workforce development, and student engagement, particularly those offered by Cyber4All, TAI, and OURCI.
• Conducts special projects and annual reporting for the Cyber4All Center, TAI, and OURCI.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager