Manager, Shared Services PMO

Tucson Electric Power • Tucson, AZ

2d • Onsite

About The Position

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry! Are you a strategic PMO leader who enjoys bringing structure, clarity, and accountability to complex work? We are looking for a Manager, Shared Services PMO to lead a growing project management office that supports strategic initiatives across IT and Shared Services functions such as HR, Finance, Accounting, Legal, Compliance, and related business areas. In this role, you will help strengthen how projects are prioritized, governed, delivered, and measured across the organization. This is a highly visible leadership opportunity for someone who can connect enterprise priorities with disciplined execution. You will partner with functional leaders, support executive-level portfolio governance, and help teams make informed decisions using clear, data-driven insights.

Requirements

• Bachelor’s degree and 8 years of supervisory and leadership experience, or an equivalent combination of education and experience.
• At least 5 years of accounting, budgeting, or cost management experience.
• Experience applying project delivery methodologies across technology and business initiatives.
• Strong knowledge of Microsoft Project and Project Portfolio Management (PPM) tools.
• PMP certification in good standing with PMI.
• Experience leading enterprise or multi-functional PMO environments.
• Demonstrated success managing technology and business transformation initiatives.
• Strong communication, leadership, financial analysis, prioritization, and relationship-building skills.
• Minimum Qualifications Bachelor’s Degree and 8 years of Supervisory and leadership experience, or a combination of related training and experience.
• At least 5 years of on-the-job accounting or budgeting/cost management responsibilities.
• Experience applying project delivery methodologies across technology and business initiatives (including SDLC where applicable).
• Expert knowledge of and proficient in the use of Microsoft Project and mainstream Project Portfolio Management (PPM) tools is required.
• Project Management Professional (PMP) certification by the Project Management Institute (PMI) that is reported to be in good standing by the PMI
• Experience leading enterprise or multi-functional PMO environments
• Demonstrated success managing both technology and business transformation initiatives
• Experience with portfolio governance, value tracking, and executive-level reporting
• Familiarity with data security and privacy practices
• Demonstrated ability to communicate effectively with diverse groups across functional lines.
• Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact and diplomacy.
• Broad-based business knowledge, including financial analysis and project management including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to detail.
• A high degree of human relation skills are required to deal with personnel situations and maintain positive relations with other areas of the company.
• A demonstrated ability to communicate effectively at all levels, including public speaking and business writing.

Nice To Haves

• Master’s degree in IT, related field, or Business Administration is preferred.
• 10 – 15 years of successful project management leadership and implementation experience on projects requiring multiple project stakeholders.
• Advanced knowledge of the utility business experience is preferred.
• Expert budget knowledge and the ability to facilitate meetings, conduct effective briefings and presentations to all levels of senior management.
• Expert ability to communicate with any company executive regarding the status of specific projects, programs, or portfolios.

Responsibilities

• Lead the Shared Services PMO and oversee a portfolio of strategic technology and business-led initiatives.
• Establish and manage intake, demand management, prioritization, governance, reporting, and portfolio controls.
• Partner with business and functional leaders to align projects with enterprise strategy, regulatory requirements, financial targets, and available capacity.
• Support executive-level portfolio governance forums with clear reporting, insights, and recommendations.
• Develop practical delivery frameworks that may include Agile, Waterfall, and lighter governance approaches for business teams.
• Track benefits realization and help ensure projects deliver measurable business outcomes.
• Lead and develop a team while also mentoring project managers and strengthening project management practices across Shared Services.
• Oversee project portfolio management tools and support continuous improvement of project management processes.
• Establishes and governs an IT and Shared Services-wide intake, demand management, and prioritization process using objective criteria (value, risk, regulatory, capacity).
• Facilitates cross-functional portfolio governance and prioritization while introducing objective prioritization criteria (value, risk, regulatory, capacity).
• Ensures alignment of initiatives to corporate strategy, regulatory requirements, and financial targets.
• Facilitates executive-level portfolio governance forums and supports decision-making with clear, data-driven insights.
• Defines and enforces enterprise PMO governance, including standards, reporting, and portfolio controls; ensures a single, consistent source of truth for portfolio performance.
• Develops and implements fit-for-purpose delivery frameworks (Agile, Waterfall, Lightweight governance for business teams).
• Establishes and oversees benefits realization tracking and accountability with business owners, ensuring measurable outcomes.
• Drives portfolio-level tradeoff decisions (capacity vs. strategic impact).
• Classifies work (run vs. grow vs. transform) and implements practices to improve focus on grow and transform categories.
• Partners with business leaders to ensure organizational readiness and adoption.
• Integrates change management and communications planning into project delivery lifecycle.
• Leads the transition to a Shared Services PMO, building capability beyond IT and driving a culture of accountability, transparency, and disciplined delivery.
• Manages professional employees, and supervises other leaders.
• Is accountable for the performance and results of a team within own discipline or function.
• Serves as liaison between Shared Services and other Business Units and third parties, representing Shared Services interests, to provide maximum efficiency of operations.
• Provides data to Shared Services Directors that will help them develop and implement effective and successful Business and Operating Plans, utilizing technology and creativity to meet goals and objectives.
• Develops project management skills within direct reports to serve as a project management resource. This includes mentoring and coaching of Project Managers outside of the SS PMO.
• Develops and manages cost-center budgets, as well as capital project forecasts which support the cost-effective implementation of IT and Shared Services strategies, tactics and operating plans.
• Provides and oversees Project Portfolio Management (PPM) platform/tool administration across Shared Services and at the enterprise level.
• Evaluates and recommends the selection, development, assignment, performance and compensation of team members.
• Assures adequate training for team supervisors in terms of technical capability and supervisory skills, including the cross-training to ensure supervisory rotational capability.
• Provides feedback to employees during project reviews; provides direction to employees and resolves technical questions; monitors workflow allocation to minimize overtime, backlog and customer complaints.
• Reviews area operations to identify process and procedure improvements.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Demonstrates behaviors that support leadership commitment. Leads by example in the use of new technology, communicates strategies and plans, and stays attuned to the moral and well-being of the team.
• Evaluates maturity levels and promotes continuous improvement of project management practices within SS and participant clients based on best practices recommended by the Project Management Institute (PMI).
• Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
• Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
• Ensure that the Performance Management program is administered uniformly and effectively.
• Comply with and administer the terms and conditions of the Collective Bargaining Agreement when applicable.
• Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel.
• Participates in hiring, termination, promoting, assignment and direction of staff.
• Ensure compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluate and recommend appropriate resolution to employee complaints.
• Promotes and participates in the professional development, personal growth and career planning of staff.
• Motivate, recognize and reward, coach, counsel, train; provide feedback to employees during performance reviews.
• Participates in Leadership Development programs.
• Plans day-to-day operations, estimates personnel needs and schedules and assigns work.
• Evaluate the structure and team plan for continual improvement of the efficiency and effectiveness of the group.
• Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action.
• Has input into the adjustment of grievances and administration of discipline.
• Assigns work to section personnel and evaluates work status to ensure satisfactory progress and completion.
• Oversees and assures that all activities are performed in a manner which optimizes costs and efficiencies for the organization.

Benefits

• The Shared Services PMO Manager plays a key role in helping the organization focus on the right work, execute consistently, and deliver meaningful business outcomes. This leader will help build a culture of accountability, transparency, disciplined execution, and continuous improvement while shaping the future of project delivery across Shared Services and enterprise initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager