Technical Services Specialist

OxyChem•Dallas, TX

13d•Onsite

About The Position

OxyChem is seeking an experienced, self-motivated individual contributor for its Technology organization, supporting the Basic Chemicals business. The position is based at the Corporate Office in Dallas, Texas, and provides technical support to customers, sales, business management, and supply chain to help maintain and grow the business. The specialist serves as OxyChem’s primary technical contact for customers, responding to inquiries and addressing product quality and application issues. The role recommends product specifications, quality parameters, shipping guidelines, product improvements, and corrective actions; supports new product development; and produces technical reports, data sheets, bulletins, and presentations. It also includes customer site assessments, approval of new ship-to locations, training, review of product quality reports, and collaboration with manufacturing teams, vendors, and other internal groups. The position requires a strong commitment to environmental, health, and safety practices, including compliance with site procedures, personal protective equipment requirements, product safety information, regulatory requirements, and CMA Responsible Care Tenets. The specialist may travel to support customers and business needs, keep current with industry technology, and lead assignments with trade associations where OxyChem is a member leader.

Requirements

Bachelor’s degree or higher in Chemistry, Chemical Engineering, or another relevant technical discipline.
Five years of Chlor-Alkali industry experience or experience in a closely related field.
Knowledge of fundamental chemical principles, laboratory practices, and laboratory and process safety.
Strong problem-solving and organizational skills.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Self-motivated and able to work efficiently with minimal supervision.
Ability to occasionally work weekends and holidays and respond to customer and OxyChem business needs.
Comfort interacting with customers at all levels of management and presenting information to them.
Ability to work in teams.
Proficiency in Microsoft Office.
Able to lift 40 pounds, climb ladders and stairs, and perform walking, bending, and stooping.
Able to wear required personal protective equipment and respond to visual and audible alarms.

Nice To Haves

Experience in chlor-alkali manufacturing or process development.
Expertise in water oxidation, hydrochloric acid processes, or processing chlorinated organic products.
Experience interacting directly with customers or vendors.
Experience with quality management programs and food safety regulations.
Proficiency with CRM, Railtrac, and SAP.
Supervisory and/or training experience.

Responsibilities

Prioritize protection of the environment and the health and safety of employees, customers, and communities.
Follow site safety and environmental procedures, including the Chemical Hygiene Plan, and use required personal protective equipment.
Provide technical support to customers, sales, business management, and supply chain to maintain and grow the business.
Serve as OxyChem’s primary technical contact with customers and respond to inquiries from current and potential customers.
Recommend product specifications, quality parameters, and shipping guidelines that meet plant capabilities and customer needs.
Recommend product quality improvements and provide direction for new product development based on customer feedback.
Investigate customer quality complaints and recommend corrective actions to customers and relevant internal groups.
Present results using spreadsheets, charts, graphs, technical reports, and PowerPoint presentations for customers and internal stakeholders.
Develop Technical Data Sheets and Technical Bulletins concerning OxyChem product characteristics and use.
Train new Sales and Technical personnel on product applications and safe handling.
Perform customer site assessments to verify safe product use and storage, and approve new customer ship-to locations before shipments begin.
Evaluate data, identify trends, and provide a technical basis for conclusions.
Review product quality reports to determine product disposition and identify customer risks associated with non-conforming parameters.
Work independently or as part of a team with other technical staff.
Keep current with industry technology and ensure relevant technology is maintained and communicated within the organization.
Work with production staff, customers, and outside vendors on projects as needed.
Travel to support customers, sales, and business needs.
Communicate Technical Service capabilities to manufacturing, sales, service teams, and product customers.
Ensure compliance with OxyChem safety data sheets, product labels, regulatory requirements, and CMA Responsible Care Tenets.
Lead assignments with trade associations in which OxyChem is a member leader.