Technical Specialist Card Services

Creighton University•Omaha, NE

About The Position

Under the supervision of the Associate Director for Identity Services, the Technical Specialist – Card Services operates specialized computer applications to support daily card services, access control, payment, and communications work. Applications include Genetec Security Center, Atrium, CardExchange, EpiSuite, T2, Typo3, Informant, Windows Azure, BluePrint, AMI, StarRes, and PAX terminals. The specialist configures magnetic-stripe cards, updates iClass readers, uploads data to grant or deny access, uploads JayBucks to accounts, drafts and implements approved web-page revisions, and creates user-data reports to assess communication effectiveness. The role also programs PAX terminal changes and manages Atrium charges for services and activities such as student printing, meal plans, special events, and student organization fundraisers. The specialist issues and tests new and replacement cards, works with MyIT to update database information and resolve errors, and cross-trains on specialized software and procedures used by the Technical Specialist – Parking Services. The position provides customer assistance by phone, email, and in person, and may support parking services. A successful candidate demonstrates integrity, a willingness to relate to members of the Creighton community, and a desire to help others and build positive relationships. The candidate is self-motivated, creative, able to work independently with little supervision, technically adept, and willing to learn new technical and non-technical skills.

Requirements

Associate’s degree required.
Two years of related experience required.
Knowledge of relational databases.
Strong technical background with good analytical and mathematical skills.
Intermediate proficiency in Microsoft Office products, including Excel and Outlook.
Must be at least 21 years of age.
Ability to quickly learn specific software applications and understand how datasets affect related systems and functions.
Ability to communicate clearly and concisely in English, orally and in writing.
Interpersonal and human-relations skills, including the ability to work with a diverse group of customers.
Ability to manage administrative responsibilities, including Outlook calendars and meetings, telephone calls, and cash-register operations and deposits.
Ability to self-start and self-supervise daily tasks, including in stressful, volatile, or confusing situations.
Strong customer-service skills and the ability to assess inquiries and provide appropriate information or resolutions using judgment and available resources.
Ability to coordinate and prioritize work amid multiple and conflicting demands in a fast-paced, stressful environment.
Ability to maintain confidentiality of sensitive information.
Demonstrated integrity, willingness to help others and build positive relationships, self-motivation, creativity, ability to work independently with little supervision, and willingness to learn new skills.

Nice To Haves

Bachelor’s degree preferred.
Knowledge or familiarity with digital signage and specialized applications, including EpiSuite, T2, ColorID card production, Atrium, POS/Infor (Vivonet), and/or Genetec Security Center.

Responsibilities

Operate specialized computer applications supporting card services and related daily work.
Configure magnetic-stripe cards, update iClass readers, and upload data in applications to grant or deny access.
Upload JayBucks to accounts.
Draft web-page revisions, implement approved changes, and create user-data reports to assess communication effectiveness.
Program PAX terminal changes and manage Atrium charges for student printing, meal plans, special events, and student organization fundraisers.
Issue new and replacement cards using applicable criteria and card formats.
Test card integrity and working order using RFID and magnetic-stripe scanners.
Partner with MyIT to update relevant database information and correct errors.
Cross-train on software and procedures used by the Technical Specialist – Parking Services.
Build cardholder groups and access rules; assign individuals, doors, and schedules; create schedules; enable first-person and double-tap rules; set up users; and resolve access challenges.
Address refund requests in Atrium.
Operate a cash register, submit deposits, prepare ad hoc reports, liaise with vendors regarding issues, and order card-printing consumables.
Reconcile credit-card transactions.
Assist customers by phone, email, and in person.
Support parking services and perform other duties as assigned.