Technical Services Specialist

Village of Germantown•Germantown Community Library, WI

3d•Onsite

About The Position

The Technical Services Specialist catalogs, processes, and mends library materials and helps keep them available for circulation. The position also orders supplies, processes incoming orders, handles daily mail and newspapers, and receives and sorts donated materials. The specialist assists the Circulation Team and may perform special tasks or other related duties as assigned by library management. Applicants must be at least 18 years old and have a high school diploma or equivalent. Experience in libraries, education, museums, retail, or hospitality is preferred. The starting wage is $15.00 per hour. The position averages 15.75 hours per week, typically scheduled for 2–3 shifts per week and 1–2 Saturday shifts per month; the required schedule includes 1–2 evenings per week and flexibility to meet library operational needs. The role provides courteous and responsive service to patrons of all ages, abilities, and backgrounds, helps maintain a welcoming and inclusive environment, and assists with basic library services and circulation transactions. It also supports library operations through the use of library systems, computers, and office equipment, and serves as backup for Library Specialist, Page II, and Page I positions as needed. Work is generally indoors in a library or office setting, often in public areas and in view of patrons. The environment ranges from moderately quiet to moderately loud, and work involves frequent multitasking and repetitive tasks. Physical activities include standing, sitting, walking, bending, reaching, handling materials, using a computer, and occasionally climbing stairs or using step stools. The employee may frequently lift or move materials up to 40 pounds and push or pull wheeled carts or objects up to 80 pounds.

Requirements

At least 18 years old.
High school diploma or equivalent.
Ability to work a schedule that includes 1–2 evenings per week and 1–2 Saturdays per month, with flexibility to meet library operational needs.
Working knowledge of basic computer applications, including internet browsers, Microsoft Office or equivalent, email, social media platforms, and Canva, or the ability to learn these tools.
Knowledge of customer service principles and practices.
Strong customer service and interpersonal skills.
Cash-handling and point-of-sale transaction skills.
Basic computer operation and data-entry skills.
Strong organizational skills.
Ability to communicate effectively in English, verbally and in writing.
Ability to manage multiple tasks simultaneously in a public-facing environment.
Ability to understand, follow, and appropriately apply Library, Village, and System policies, procedures, and practices using sound judgment.
Ability to maintain confidentiality of patron information.
Attention to detail and accuracy.
Ability to work independently while contributing positively within a collaborative team environment.
Ability to prioritize tasks, meet deadlines, and work with minimal supervision.
Ability to work efficiently under pressure, handle stressful situations, and navigate conflicts, escalating concerns to management when appropriate.
Ability to maintain regular attendance, punctuality, and dependability, with flexibility to meet library needs.
Ability to engage with patrons and coworkers in a warm, friendly, and professional manner.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Ability to stand for periods of 1–2 hours, sit, walk, crouch, bend, twist, and reach; occasionally climb stairs and use step stools; and frequently use hands and fingers to handle, feel, and operate objects, tools, or controls.
Ability to communicate effectively in person and by telephone, visually review printed materials and computer screens, and use a computer monitor for prolonged periods.
Ability to frequently lift or move materials weighing up to 40 pounds and push or pull carts or objects weighing up to 80 pounds on wheels.

Nice To Haves

Experience in libraries, education, museums, retail, or hospitality.

Responsibilities

Catalog, process, and mend library materials.
Perform item record maintenance.
Order general supplies and special requests.
Process incoming orders.
Pick up and process daily mail and newspapers.
Receive and sort donated materials.
Provide courteous, knowledgeable, and responsive customer service to patrons of all ages, abilities, and backgrounds.
Create and maintain a welcoming, respectful, and inclusive environment for patrons accessing library services and materials.
Assist patrons with basic library services, including circulation transactions, account inquiries, and general use of library resources.
Support promotion of library services and programs, including assisting with social media content or department highlights as assigned.
Accurately perform cashiering duties, including handling cash and credit card transactions.
Use library systems, computers, and office equipment to complete daily tasks and support library operations.
Serve as backup to the Library Specialist, Page II, and Page I positions as needed.
Perform other related duties and special projects as assigned.