Technical Services Specialist

Johnstone Supply LLC•Rapid City, SD

4d•Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

3+ years of experience in technical support or related field
Education in the HVAC field
Excellent communication and problem-solving skills
Ability to work independently and in a team environment
Strong attention to detail and organizational skills
High level of experience with computers.

Nice To Haves

Experience in the HVAC industry.
Certifications in relevant technical fields

Responsibilities

Provide technical support to clients via phone, email, and chat
Troubleshoot and resolve technical issues related to our products and services
Collaborate with other teams to ensure timely resolution of client issues
Continuously improve technical knowledge and skills through training and self-study
May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
May assist with special duties and assignments as needed to support the efficient functioning of the store.
Adheres to all company policies, procedures, standards and business ethics codes.
Maintains professional communications when interacting with customers and coworkers. Treats all customers and coworkers with a helpful and courteous attitude.

Benefits

Competitive wage
Medical coverage
Dental coverage
Vision coverage
Options for supplemental care
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance
Employer paid short-term disability
Voluntary long-term disability insurance
Voluntary accident insurance
Voluntary critical illness insurance
Voluntary hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program