Technical Services Representative

Sherwin-Williams•Columbus, OH

3h•Onsite

About The Position

The Technical Services Representative - Field (TSR-Field) interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information. This person ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance, including application and equipment; converses with customers to obtain information, identify problems, and provide technical assistance and solutions; liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; resolves complaints about product and application, explains how to use product or service correctly.

Requirements

Travel in the field to sites in person.
Interact with customers.
Handle access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
Undergo a review of criminal history.

Responsibilities

Provide product and application support and information by traveling in the field to customer sites.
Answer customers' technical or scientific questions regarding product or service, operation, or maintenance, including application and equipment.
Converse with customers to obtain information, identify problems, and provide technical assistance and solutions.
Liaise between technical, sales, and operations (plants and facilities).
Troubleshoot and/or relay complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customers' service needs with other departments.
Resolve complaints about product and application.
Explain how to use product or service correctly.

Benefits

Performance bonus
Medical coverage
Dental coverage
Vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Retirement benefits
Saving benefits
Generous time away from work package
Personal leave
Paid parental leave
Medical leave
Vacation
Holidays
Paid holidays (0-10 throughout the calendar year, including 1 floating holiday)
Paid vacation days (3-13 in the year of hire, prorated based on hire date)
Frontloaded paid “flex” days (minimum of 3 for unplanned absences)
Paid sick leave (Washington state: 1 hour per every 40 hours worked; Seattle: 1 hour per every 30 hours worked)
Paid Military leave (4 workweeks on a 12-month rolling calendar period)
Paid Bereavement Leave (5 days for immediate family, 3 days for other family members)
Paid Parental Leave (two weeks after one year of employment for birth, adoption, or foster child placement)