Technical Services Representative

Sherwin-Williams•Columbus, OH

1d•Onsite

About The Position

The Technical Services Representative - Field (TSR-Field) interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information. This person ensures the best technical service possible. The TSR-Field troubleshoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; resolves complaints about product and application, explains how to use product or service correctly. This position will have a 50%+ travel. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.

Responsibilities

Interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information
Ensures the best technical service possible
Answers customers' technical or scientific questions regarding product or service and operation or maintenance, including application and equipment
Converses with customers to obtain information, identify problems, and provide technical assistance and solutions
Liaises between technical, sales, and operations (plants and facilities)
Trouble shoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution
Coordinates customers' service needs with other departments as required to ensure customer centric focus
Resolves complaints about product and application, explains how to use product or service correctly

Benefits

Bonus based on performance
Health benefits (medical, dental and vision coverage)
Flexible Spending Accounts (FSAs)
Disability coverage
Security benefits
Retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days
Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked
Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked
4 workweeks (on a 12 month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child