Technical Services Representative - Waterproofing, BES

Polyglass

8h • Remote

About The Position

This role is for a Technical Services Representative specializing in commercial waterproofing. The position is with Polyglass, an organization in high-growth mode, and involves leveraging expertise to guide projects, promote best practices, conduct product demonstrations, investigate complaints, answer customer questions, and partner with the Sales team to drive business growth. It is a remote position requiring daily local and/or overnight travel.

Requirements

• Minimum 3 years' experience in commercial waterproofing is a strict requirement
• Previous experience as a Manufacturers’ Representative or Contractor
• Experience working in the field doing troubleshooting, training, warranty-related work with contractors is highly desired
• Experience with commercial waterproofing technologies such as below-grade, blind-side, membranes, coatings, Air/Vapor Barriers or similar products are required
• Requires a valid driver’s license, a good driving record and high school diploma are all required
• Must live in the assigned territory (Midwest or Southeast US strongly preferred)
• Daily local and/or overnight travel a must

Nice To Haves

• IIBEC certifications preferred

Responsibilities

• Use your expertise to guide and lead people and projects by performing on-site job start waterproofing observations, prepare formal reports, and communicate results with appropriate internal and customer contacts
• Promote the very best in waterproofing practices and proper installation techniques to Polyglass contractors and distribution partners to ensure quality outcomes
• Showcase the most effective and safe use of Polyglass products during installation demonstrations of products at Polyschool training sessions and other formal or informal events organized by Sales Team or self
• Perform investigations of material or warranty complaints to ensure issue-free resolution
• Confidently field all questions from contractors, distributors and other customers as they relate to Polyglass product features and effective installation techniques
• Partner effectively with your partners in the Polyglass Sales team to promote products, assist in securing new business and leveraging current network relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees