Technical Services Representative

Wilsonart•Temple, TX

About The Position

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life. Here, you’ll win with: Support that keeps you well • Medical, dental, and life insurance • Company-paid short- and long-term disability • FSAs and dependent care options • Vision and legal benefits • Gym discounts and wellness clinics • Tuition reimbursement—for you and your dependents Opportunities to grow • Clear paths to promotion and internal mobility • Training, coaching, and mentorship • Development programs to support your goals Time for what matters • Paid vacation and holidays in your first year • A culture that respects work-life balance. We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart. Technical Service Representative Provides advice, facilitation, and training on the development, administration, and technical aspects of the company’s quality processes and product fabrication processes at all levels within the organization and outside of the organization. Has product expertise or specialty in some or all aspects of the quality field and carpentry/fabrication field. Is at the forefront of keeping abreast of changes in the field. Must have experience in the fabrication of surfacing products. Performs other tasks as required.

Requirements

Organized, responsible, enthusiastic, and timely with a strong work ethic is mandatory.
Proficient in MS Office including Outlook, Word, and Excel. Skill in utilizing spreadsheets, word processors, and databases.
Knowledge of Operational Excellence methodologies and tools (Lean, Six Sigma, Kaizen, 5S, RCA, PSP, etc.) in order to improve company culture and performance.
Skill in public speaking.
Knowledge of the manufacturing process.
Product/technical knowledge of all products marketed.
Ability to work in a fast-paced team environment while maintaining standards in quality and craftsmanship a must.
Ability to manage multiple projects in a fast-paced environment with a high level of accuracy. Time management skills and a team player.
Ability to carry out tasks completely, efficiently, and on time.
Ability to analyze problems and develop solutions.
Ability to travel.
Skill in technical writing and verbal communication skills.
Knowledge of tools and equipment related to the industry.
Knowledge of chemical and physical principles.
Skill in mathematics and technical writing.
Bachelor's degree in construction management, construction engineering technology, or a related field or Bachelor’s degree in Science, Manufacturing Technology, Business Administration, or a closely related field. An equivalent combination of education and experience will be accepted in place of a degree.
3+ years
Prefer two years’ experience with woodworking, cabinet, casework, and/or countertop fabrication and installation.
Prefer at least one year in Product Quality, Operational Excellence, and Customer Service.

Nice To Haves

Forklift experience preferred
Laminate manufacturing experience a plus.
One additional year of experience may substitute for one year of required education with a maximum substitution of four years.

Responsibilities

Facilitates customer claims (Part A & B) process from start to finish while working with customers, company field representatives, manufacturing and technical service representatives.
Fabricate Wilsonart products (laminate, solid surface, quartz, decorative edges, decorative metals, etc.) for Marketing, Fabricator University, BETA installs, and other departments as needed.
Proficient in Operational Excellence methodologies and tools (root cause analysis, structured problem solving, and mistake-proofing concepts) to be able to participate in activities that support Wilsonart’s strategic OPEX and Sustainability initiatives.
Participates in various work environments where “problem-solving, teamwork, and leadership are critical to obtaining essential results in the ongoing improvement within the organization.
Ability to run and maintain cabinet shop equipment including CNC Router, Saws, Edge Bander, Sander, etc.
Experience using and read AutoCAD, SolidWorks, Microvellem, or similar software, required
Provides technical assistance to internal/external customers by resolving complaints, negotiating claims, and performing field evaluations for all Wilsonart Products.
Directs and advises special test procedures to analyze components and physical properties of materials from customer complaints.
Facilitates presentations/seminars for field presentations, in-house presentations, and webinars and conducts tours of facilities for visiting customers.
Acts as a liaison between customers and manufacturing/distribution. An ability to work with Clients, Contractors, Architects, and Suppliers is vital.
Make recommendations to manufacturing and technology regarding new ideas to enhance existing products and potential new product development.