Technical Services Manager

The University of Southern Mississippi•Hattiesburg, MS

2d•$43,888 - $51,557•Onsite

About The Position

The Technical Services Manager oversees technical services across 329,000 square feet of University facilities, including the Union Complex, Joe Paul Student Theater, and the first floor of the Trent Lott National Center, as well as other indoor and outdoor spaces. The role includes supervising student staff responsible for room setups, audiovisual and technical setups, custodial concerns, emergencies, and maintenance needs, while ensuring visitors follow University and facility regulations. The schedule is sporadic and includes work outside normal business hours, on-call coverage after hours and on weekends, and event coverage during University holidays. The position manages audiovisual and technical resources for events and facilities, coordinates equipment maintenance and troubleshooting, oversees inventory and purchasing activities, and works with vendors, contractors, and University departments on repairs and upgrades. It also develops and assesses audiovisual training for approximately 30 undergraduate student staff and supports other hiring, training, disciplinary, and evaluation activities. The manager serves as a customer-facing technical contact before, during, and after events, provides in-room AV support when requested, and monitors facility needs. The role also manages technical operations for the Joe Paul Student Theater, the Esports Arena, and the Southern Miss Game Room, including training staff and maintaining equipment.

Requirements

High school diploma.
At least four years of experience in technology and audiovisual services.
Desired abilities and skills include teamwork, problem solving, creative thinking, oral and written communication, critical thinking, and leadership.
Ability to engage in public speaking, interpersonal interaction, facility management, event management, long-range planning, technical work, and financial management.
Technical skills in video routing, switching, scaling and cabling infrastructure; sound reinforcement and components; speaker systems; microphones; DSPs; analog and digital mixer boards and cabling; client- and server-based software applications such as Visix Digital Signage and Crestron; commercial lighting control; and technical event and facility operations.
Knowledge of technologies and equipment including LED video walls, lecture capture and live-stream recording and streaming systems, theatrical lighting consoles, network storage devices, DCP-compliant projectors, laser- and lamp-based projectors, Dolby cinema processors, electronic key boxes, monitors, and touch panels.
Skill with hand tools related to technical work, instructional design, training, and assessment.
Ability to frequently lift items weighing at or near 50 pounds, kneel, crawl, and climb.
Applicants must be currently authorized to work in the United States full-time without visa sponsorship.

Nice To Haves

Bachelor’s degree from an accredited college or university with one year of experience in technology and audiovisual services.
Certifications in Crestron, Lutron, Certified Technology Specialist (CTS), Biamp, CompTIA A+, Extron, Barco, or other audio, video, and IT areas.
OSHA certification or certifications related to facility and event management.

Responsibilities

Perform and supervise technical services for the University Union Complex, Joe Paul Student Theater, Trent Lott National Center, Danforth Chapel, Spirit Park, Southern Station, and other outdoor locations.
Coordinate maintenance and troubleshooting of the security camera system with iTech.
Commission and decommission audiovisual services and coordinate third-party vendors.
Serve as the department’s property accounting contact; maintain state inventory for facility equipment and conduct annual internal audits and state audits when requested.
Consult with the Union Director and Associate Director for Union Operations on vendors and contractors for facility audiovisual systems, lighting, security, software applications, and other technology upgrades, replacements, repairs, and improvements.
Obtain quotes and purchasing approvals, ensure purchases meet state and University requirements, and recommend purchases of general equipment.
Plan, develop, deliver, and assess audiovisual training programs.
Train approximately 30 undergraduate student staff in AV and technology; regularly create, update, and modify training documents, manuals, and handbooks.
Assist the Facilities Manager and Associate Director with hiring, training, disciplinary, and evaluation duties; supervise other student staff or special projects as assigned.
Serve as a front-line ambassador for Union Complex customers and coordinate their needs with Union Department staff.
Communicate with customers about technical needs before, during, and after events; serve as an in-room AV technician for events as requested.
Help ensure building maintenance needs are met, monitor the physical facility, and advise administration on technical-service policies and procedures.
Manage the technical operations of the Joe Paul Student Theater, including providing trained personnel for events, managing event space before, during, and after events, and serving as the primary contact for technical resources and maintenance.
Manage the technical operations of the Esports Arena and Southern Miss Game Room; train staff on equipment and maintain equipment.
Recommend general equipment purchases for the Esports spaces using the Esports budget in coordination with the Esports Coordinator.
Perform other duties as assigned.