Technical Services Manager (Facility Maintenance)

Dave & Buster's•Fayetteville, NC

9d•$57,443 - $67,581•Onsite

About The Position

The Technical Services Manager/Facility Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. This role requires someone who thrives in a fast-paced, multi-faceted hospitality environment, can inspire team members and guests, enjoys immediate gratification from improving experiences, and is driven to exceed goals. The ability to manage 100K days, walk significant distances per shift, and work an average of 50-hour work weeks is essential. This role demands oversight of all business aspects, from minor details to the big picture.

Requirements

21+ years of age
3+ years of relevant experience in building maintenance
Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and possess the strength required to repair, clean, and maintain the facility machines and equipment
Ability to lead a team to create a memorable guest experience
True leadership capabilities
Not afraid to work in a fast-paced, noisy environment with distracting conditions
Ability to communicate effectively, both orally and in writing, regarding all job responsibilities

Nice To Haves

Knowledge of bowling/pinsetters is a plus!

Responsibilities

Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations
Maintaining, troubleshooting, and repairing all facility equipment
Performing all scheduled and maintenance duties and responding to trouble calls
Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians