Technical Services Manager

Heidelberg Materials • Harleyville, SC

7d • Hybrid

About The Position

Lead technical support initiatives that optimize cement performance, quality, and customer satisfaction. Partner with customers, sales teams, and operations to identify solutions and drive successful product applications. Analyze product performance data and provide recommendations that improve manufacturing and customer outcomes. Serve as a technical subject matter expert, delivering training, presentations, and guidance to internal and external stakeholders. Collaborate across functions to support product development, continuous improvement, and market growth opportunities.

Requirements

• Demonstrated expertise in cement manufacturing, concrete technology, construction materials, or related technical disciplines.
• Strong ability to analyze complex technical challenges and develop practical, customer-focused solutions.
• Effective communication and relationship-building skills with customers, commercial teams, and operational partners.
• Capability to influence, collaborate, and lead technical projects across multiple stakeholders and locations.
• Commitment to safety, quality, continuous improvement, and delivering exceptional customer service.

Responsibilities

• Lead technical support initiatives that optimize cement performance, quality, and customer satisfaction.
• Partner with customers, sales teams, and operations to identify solutions and drive successful product applications.
• Analyze product performance data and provide recommendations that improve manufacturing and customer outcomes.
• Serve as a technical subject matter expert, delivering training, presentations, and guidance to internal and external stakeholders.
• Collaborate across functions to support product development, continuous improvement, and market growth opportunities.

Benefits

• Competitive base salary, $86,850 to $115,797, and participation in our annual incentive plan.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed