Technical Services Manager - Baking

Lesaffre North America

146d • Onsite

About The Position

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence. Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition. Lesaffre's Baking Division is a leader in the industry, leveraging deep expertise in fermentation to develop innovative solutions. The division offers a comprehensive portfolio of baking ingredients and services, including specialized yeast strains and enzymes, customized fermentation processes, and technical support and expertise. The team collaborates closely with customers to create tailored solutions that address their unique needs and stay ahead of market trends. Lesaffre has the resources and know-how to support a wide range of customers, from global bakery brands to local artisanal producers.

Requirements

• High school diploma or equivalent and formal baking training
• 5 or more years of practical experience in the baking industry
• Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
• Excellent analytical skills are required to solve difficult technical problems for major customers
• Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)

Nice To Haves

• Proficiency in a second language preferred but not required – Spanish or French

Responsibilities

• Demonstrate unwavering commitment to safety protocols and participate in safety programs
• Provide technical support and services to new, existing, and potential accounts
• Assist sales team in gaining new business and maintaining client relationships
• Ensure timely and accurate completion of product application and line extension projects
• Conduct field evaluations and provide recommendations for product improvements
• Communicate technical information through reports and database inputs
• Maintain accurate testing instructions and provide technical service to customers
• Assist in project development and design
• Stay updated on industry trends and baking processes
• Attend trade shows, summits, and continuing education to share insights
• Provide technical training and ensure customer satisfaction
• Communicate effectively with management and production personnel
• Troubleshoot application problems and participate in product testing
• Identify market opportunities and make recommendations for new product development
• Other duties as assigned

Benefits

• Competitive compensation
• Comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees