Technical Services Group Executive, Payments Card Software Engineering

U.S. Bank•Brookfield, WI

3d•Hybrid

About The Position

U.S. Bank is seeking a senior technology executive to lead the engineering, modernization, resiliency, and operational performance of the Integrated Card System and related card-processing platforms supporting consumer, small business, co-brand, and partner card portfolios. The role is accountable for the strategy, engineering, modernization, resilience, and day-to-day operation of platforms powering card issuing, transaction processing, account servicing, digital card experiences, partner integrations, rewards, controls, and related ecosystem capabilities. The executive will own the long-term evolution of the card application suite, balancing business growth with platform modernization, resiliency, risk reduction, and operational excellence. The role partners with Payments Product, Operations, Risk, Architecture, and Enterprise Technology leaders to shape the future of card issuing while maintaining the stability and reliability required of a business-critical payment platform. This is a senior technology operator role requiring deep Payments Cards expertise and the ability to lead large engineering organizations at enterprise scale, simplify complex environments, influence strategic investment decisions, and deliver measurable business outcomes through technology. The position requires working from a U.S. Bank location three or more days per week. Travel is as required, primarily domestic with some international travel.

Requirements

Experience as a senior leader of large, complex technology and software engineering organizations of 400 or more onshore and offshore resources, including senior technology leaders and multidisciplinary engineering teams.
Track record of establishing and executing technology strategies for complex, high-volume, highly available applications and platforms.
Experience leading software engineering and large-scale technology transformation.
Strong knowledge of modern software engineering practices, application architecture, APIs, quality engineering, cloud technologies, automation, observability, and production technology environments.
Direct ownership of production stability, resiliency, recoverability, operational risk, major technology-event response, and remediation at enterprise scale.
Ability to translate business and product strategy into technology roadmaps, investment priorities, and executable plans.
Sound judgment in balancing business delivery, modernization, stability, resiliency, risk reduction, and platform health.
Ability to communicate complex technology issues, risks, recommendations, and investment decisions to executive audiences.
Deep experience leading large, mission-critical card issuing and processing environments, with in-depth knowledge of payments networks, authorization processing, and surrounding card platforms.
Experience leading incremental modernization at scale of legacy batch platforms built on COBOL/mainframe architectures, applying AI capabilities throughout migration to real-time processing, APIs/services, modern data patterns, and modular architectures.
Clear understanding of AI and its applications to engineering and legacy modernization; ideally, experience with IBM Bob or similar AI-enabled modernization/development capabilities.
Ability to deliver complex programs on aggressive timelines while maintaining an uncompromising focus on availability and operational excellence.
Forward-thinking, customer-focused leadership and a record of building relationships with senior business leaders, influencing product and technology strategy across organizational boundaries, and translating technology modernization into business and customer outcomes.
Ability to discuss card business and customer outcomes credibly with senior leaders and engage technology leaders on software engineering, architecture, APIs, quality, reliability, modernization, risk, and operational performance.

Nice To Haves

Experience leading servicing, rewards, or controls capabilities in a large financial institution or payments organization.
Background maintaining regulatory compliance and business continuity during card technology modernization.
Familiarity with event-driven and modern distributed architectures.
Understanding of platform engineering and modern software-delivery practices.
Experience developing modern integration patterns supporting card products, digital experiences, and partner ecosystems.
Leadership of portfolios spanning legacy processing platforms and modern digital technology capabilities.
Ability to build effective partnerships among engineering, architecture, product, business, operations, risk, infrastructure, and enterprise technology organizations.
History of developing senior engineering and technology leaders and building organizational succession depth.
Deep Payments Cards experience as a technology operator, rather than solely as a program executive.

Responsibilities

Define and execute the technology vision and multi-year modernization strategy for the Integrated Card System and supporting card-processing ecosystem.
Develop technology roadmaps aligned with Payments business strategy, growth objectives, customer expectations, and enterprise technology priorities.
Lead investment prioritization and execution across card-processing platforms, servicing capabilities, digital card experiences, APIs, integrations, and supporting systems.
Serve as senior technology advisor to Payments executive leadership on card platform capabilities, opportunities, risks, and modernization priorities.
Lead large engineering organizations responsible for card-processing applications, transaction systems, servicing capabilities, integrations, APIs, quality engineering, AI-enabled engineering, and supporting technologies.
Own the full technology lifecycle for the card system, including software development, change execution, production stability, resiliency, recoverability, security, and operational performance.
Establish engineering excellence through modern software development practices, AI-enabled development and automation, quality engineering, observability, and continuous delivery.
Drive organizational accountability for AI-enabled productivity, quality, reliability, security, operational performance, risk management, and talent development.
Build and develop high-performing engineering leadership teams, succession pipelines, and technical talent, including capabilities for effective use of AI across engineering and operations.
Modernize the card system and supporting ecosystem, including application architecture, APIs, integration patterns, processing capabilities, and AI-enabled solutions.
Accelerate adoption of modern engineering patterns, cloud technologies, event-driven architectures, platform engineering, and automation.
Use AI and automation to simplify technology complexity, accelerate modernization, and improve scalability, maintainability, resilience, and speed to market.
Partner with Enterprise Architecture to define and execute target-state card-system architectures, including AI-ready architecture and integration patterns, while coordinating dependencies with Payments Architecture and Data Platforms.
Provide executive accountability for availability, stability, resiliency, recoverability, and production readiness of the card system and related platforms.
Lead responses to significant card technology events and apply AI-enabled monitoring, analysis, and automation to accelerate issue identification, root-cause analysis, remediation, risk reduction, and continuous improvement.
Establish measurable engineering, quality, stability, resilience, and technology-health standards, using AI-driven insights and automation to improve visibility and identify emerging risks proactively.
Identify and remediate material technology risks, recurring stability issues, architectural deficiencies, technical debt, and other barriers to platform health.
Partner with infrastructure, enterprise reliability, architecture, security, risk, and shared services to manage dependencies and deliver stable end-to-end outcomes, including responsible adoption of AI-enabled operational capabilities.
Partner with Payments Product and Business leaders to deliver card capabilities for consumer, small business, commercial, co-brand, affinity, prepaid, and strategic partner portfolios.
Enable future-state card capabilities, including real-time processing, digital issuance, card controls, data sharing, modern APIs, rewards modernization, and partner integrations.
Align engineering investment, delivery capacity, and modernization priorities to customer and business outcomes.
Support business growth through technology innovation while maintaining platform health, operational excellence, and appropriate risk discipline.

Benefits

Healthcare (medical, dental, and vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension