Mgr Software Engineering - Payments

Citizens • Pittsburgh, PA

12h • $180,000 - $231,000 • Hybrid

About The Position

The Manager of Software Engineering – Payments is a technical leader responsible for managing and retaining a team of technologists while driving engineering delivery and innovation for Enterprise Platform Payments (EPP). The role combines hands-on software expertise, team leadership, and coordination across technology and business stakeholders. The position requires working in the office four days per week at one of the listed locations: Pittsburgh, Johnston, Dallas, Nashville, Short Hills, Westwood, Medford, Phoenix, or other locations.

Requirements

• At least 10 years of hands-on software development experience, with a record of developing reliable and scalable consumer-facing products.
• At least 7 years of relevant managerial experience managing teams of technologists and engineers.
• Excellent understanding of software engineering processes and methodologies, including Agile, Waterfall, Scrum, and software life cycle; configuration management; release management; and systems verification and testing.
• Mastery of multiple programming languages, including at least one front-end framework such as Angular, React, or Vue; examples listed include Python 3, Java, JavaScript, Ruby, Golang, C, and C++.
• Experience with AWS, Azure, or GCP, including managing sensitive assets.
• Bash and Linux experience.
• Experience with a CI/CD pipeline such as CircleCI, Jenkins, or equivalent.
• Strong oral and written communication and interpersonal skills.
• Bachelor’s degree in Software Engineering, Computer Science, Mathematics, Engineering, or a related discipline.

Nice To Haves

• At least 5 years of financial services industry experience developing solutions for consumer banking, portfolio management, trading, compliance, or wealth management.
• Understanding of banking systems and custodial and consumer banking operations.
• Comfort navigating a large corporate structure to ensure timely project delivery.
• Knowledge of Zelle, RTP, and ACH.
• Master’s degree in Software Engineering, Computer Science, or a related discipline.

Responsibilities

• Develop, manage, mentor, coach, and retain a team of technologists and engineers.
• Collaborate with architects, product managers, and technical and non-technical stakeholders to define design approaches aligned with the customer-centric product vision.
• Ensure engineering and documentation practices are understood and followed.
• Coordinate with organizational peers to support seamless integration of functional workflows.
• Deliver incremental product releases on schedule while optimizing investment and maintaining quality through effective team and resource management.
• Evaluate and mitigate software development risks and vulnerabilities using industry best practices.
• Manage technology budget tracking, spending reviews, forecasting, timesheet approvals, and contractor and vendor tracking.
• Oversee capacity planning, resource allocation, hiring support, skills-gap management, and workload balancing.
• Partner with L2 support, infrastructure, development, and operations teams on production incident triage, issue resolution, recovery planning, and root cause analysis.
• Own the EPP technology roadmap and delivery plans; align priorities with business objectives, track sprint, release, and go-live milestones, coordinate cross-program dependencies, and escalate delivery risks with mitigation plans.
• Coordinate across EPP teams, resolve blockers, coordinate implementation activities, and support daily issue, risk, and escalation reviews.
• Present bi-weekly technology updates to senior leadership on delivery health, readiness, production status, risks, budget concerns, and escalations.
• Support architecture and solution-design reviews and provide implementation guidance to architects and technical leads.
• Manage EPP environment availability, deployment schedules, refreshes, and conflicts across application, infrastructure, DevOps, and release-management teams.
• Govern mock testing, SIT, QA, command-center execution, and hypercare, including test-data preparation, defect remediation, go-live checklists, and readiness assessments.
• Oversee remediation of Qualys, Wiz, Sonatype, and Fortify findings, ensuring ownership, compliance deadlines, and leadership status reporting.

Benefits

• Competitive pay and opportunity to earn additional incentive earnings, if applicable.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager