Technical Services Group Executive, Payments Card Software Engineering

U.S. Bank•Brookfield, WI

4d•$214,795 - $252,700•Hybrid

About The Position

U.S. Bank is seeking a senior technology executive to lead the engineering, modernization, resiliency, and operational performance of the Integrated Card System and related card-processing platforms supporting consumer, small business, co-brand, and partner card portfolios. The role is accountable for strategy, engineering, modernization, resilience, and day-to-day operation of platforms that power card issuing, transaction processing, account servicing, digital card experiences, partner integrations, rewards, controls, and related card capabilities. The executive will guide the long-term evolution of the card application suite, balancing business growth, platform modernization, resiliency, risk reduction, and operational excellence. They will partner with Payments Product, Operations, Risk, Architecture, and Enterprise Technology leaders to support the future of card issuing while maintaining the stability and reliability expected of a business-critical payment platform. This is a technology-operator role requiring deep Payments Cards experience, enterprise-scale leadership, engineering organization management, strategic influence, and delivery of measurable business outcomes through technology. The role requires working from a U.S. Bank location three or more days per week and travel as required, mostly domestic with some international travel. The stated pay range is $214,795 to $252,700; the actual range may vary by location.

Requirements

Significant senior leadership experience leading large, complex technology and software engineering organizations of at least 400 onshore and offshore resources.
Deep leadership experience in Payments Cards technology, including accountability for business-critical card applications, platforms, or transaction-processing capabilities.
History of establishing and executing technology strategies for complex, high-volume, universally available applications and platforms.
Experience leading software engineering, application or platform modernization, and large-scale technology transformation.
Solid knowledge of modern software engineering practices, application architecture, APIs, quality engineering, cloud technologies, automation, observability, and production technology environments.
Direct ownership of production stability, resiliency, recoverability, operational risk, significant technology-event response, and remediation in complex technology environments.
Experience leading senior technology leaders and multidisciplinary engineering organizations.
Ability to translate business and product strategy into technology roadmaps, investment priorities, and executable plans.
Sound judgment in balancing business delivery, modernization, stability, resiliency, risk reduction, and platform health.
Experience influencing across organizational boundaries and delivering outcomes with dependencies spanning multiple teams.
Effective communication of complex technology issues, risks, recommendations, and investment decisions to executive audiences.
Significant experience leading large, mission-critical card issuing and processing environments, with solid knowledge of payments networks, authorization processing, and surrounding card platforms.
Experience leading incremental modernization at scale of complex legacy batch platforms built on COBOL/mainframe architectures, applying AI capabilities to migration toward real-time processing, APIs/services, modern data patterns, and modular architectures.
Solid understanding of AI and its application to engineering and legacy modernization; experience with IBM Bob or similar AI-enabled modernization/development capabilities is identified as ideal.
Demonstrated leadership of large engineering organizations and delivery of complex programs on aggressive timelines while maintaining focus on availability, resiliency, recoverability, and operational excellence.
Forward-thinking, customer-focused business-facing leadership, including establishing relationships with senior business leaders, influencing product and technology strategy, and translating modernization into business and customer outcomes.
Ability to engage credibly with senior leaders on card business and customer outcomes and with technology leaders on software engineering, architecture, APIs, quality, reliability, modernization, risk, and operational performance.

Nice To Haves

Experience leading servicing, rewards, or controls capabilities in a large financial institution or payments organization.
History of modernizing card technology while maintaining regulatory compliance and business continuity.
Background in event-driven architectures and modern distributed architectures.
Solid understanding of platform engineering and modern software-delivery practices.
Experience developing modern integration patterns supporting card products, digital experiences, and partner ecosystems.
Leadership of portfolios spanning legacy processing platforms and modern digital technology capabilities.
Ability to build effective partnerships among engineering, architecture, product, business, operations, risk, infrastructure, and enterprise technology organizations.
History of developing senior engineering and technology leaders and building organizational succession depth.

Responsibilities

Define and execute the technology vision and multi-year modernization strategy for the Integrated Card System and supporting card-processing ecosystem.
Develop technology roadmaps aligned with Payments business strategy, growth objectives, customer expectations, and enterprise technology priorities.
Lead investment prioritization and execution across card-processing platforms, servicing capabilities, digital card experiences, APIs, integrations, and supporting systems.
Advise Payments executive leadership on card platform capabilities, opportunities, risks, and modernization priorities.
Lead large engineering organizations responsible for card-processing applications, transaction systems, servicing capabilities, integrations, APIs, quality engineering, AI-enabled engineering, and supporting technologies.
Own the card system’s full technology lifecycle, including software development, change execution, production stability, resiliency, recoverability, security, and operational performance.
Establish engineering excellence through modern software development practices, AI-enabled development and automation, quality engineering, observability, and continuous delivery.
Drive accountability for AI-enabled productivity, quality, reliability, security, operational performance, risk management, and talent development.
Develop high-performing engineering leadership teams, succession pipelines, and technical talent, including capabilities for using AI in engineering and operations.
Modernize application architecture, APIs, integration patterns, processing capabilities, and supporting ecosystem through AI-enabled solutions.
Accelerate adoption of modern engineering patterns, cloud technologies, event-driven architectures, platform engineering, and automation.
Use AI and automation to simplify technology complexity, accelerate modernization, and improve scalability, maintainability, resilience, and speed to market.
Partner with Enterprise Architecture to define and execute target-state card-system architectures, including AI-ready architecture and integration patterns, while coordinating dependencies with Payments Architecture and Data Platforms.
Provide executive accountability for availability, stability, resiliency, recoverability, and production readiness of the card system and related platforms.
Lead responses to significant card technology events and apply AI-enabled monitoring, analysis, and automation to accelerate identification, root-cause analysis, remediation, risk reduction, and continuous improvement.
Establish measurable engineering, quality, stability, resilience, and technology-health standards, using AI-driven insights and automation to improve visibility and proactively identify risks.
Identify and remediate material technology risks, recurring stability issues, architectural deficiencies, technical debt, and other barriers to platform health.
Partner with infrastructure, enterprise reliability, architecture, security, risk, and shared services to manage dependencies and deliver stable end-to-end outcomes, including responsible adoption of AI-enabled operational capabilities.
Partner with Payments Product and Business leaders to deliver card capabilities for consumer, small business, commercial, co-brand, affinity, prepaid, and strategic partner portfolios.
Enable future-state card capabilities, including real-time processing, digital issuance, card controls, data sharing, modern APIs, rewards modernization, and partner integrations.
Align engineering investment, delivery capacity, and modernization priorities with customer and business outcomes.
Support business growth through technology innovation while maintaining platform health, operational excellence, and appropriate risk discipline.
Travel as required, mostly domestically and occasionally internationally.

Benefits

Medical, dental, and vision healthcare coverage
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation of two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension, subject to eligibility requirements