Technical Services General Manager

Crystal Clean•Richmond, CA

About The Position

The Technical Services General Manager is a senior operational and technical leader responsible for overseeing technical service lines, including field execution, regulatory compliance, safety performance, customer delivery, and financial results. The role provides strategic and day-to-day leadership across technical services operations while ensuring alignment with the Company's safety culture, operational standards, and growth objectives. It partners closely with Operations, Health & Safety, Compliance, Sales, Finance, and Human Resources, and reports to the Vice President, Operations West. The role oversees technical service project planning, execution, and delivery, establishes operating standards and best practices, and serves as a technical subject-matter leader for field teams. It champions safety and regulatory compliance, manages financial performance and operating plans, supports pricing and contract review, and builds key customer relationships. It also leads assigned employees through work assignment, performance management, coaching, feedback, and development. The position is primarily office-based, with regular field site visits and required travel. Personal protective equipment is required as appropriate when visiting field locations.

Requirements

Bachelor's degree and at least 8 years of progressive leadership experience in technical, environmental, or industrial services operations, or a High School Diploma/GED and at least 10 years of equivalent experience.
Experience managing multidisciplinary teams and complex technical or field-based operations.
Knowledge of environmental regulations, safety standards, and operational risk management.
Experience with budgeting, forecasting, and P&L accountability.
Experience leading and influencing at multiple levels of an organization.
Experience managing competing priorities in a fast-paced, compliance-driven environment.

Nice To Haves

Bachelor's degree in engineering, environmental science, industrial management, or a related field.
Advanced degree or professional certification relevant to environmental or technical services.
Experience leading technical services within a regulated environmental or industrial services organization.
Prior responsibility for regional or multi-site operations.

Responsibilities

Provide overall leadership and management of technical services operations, ensuring consistent execution of scope, quality, safety, and regulatory requirements.
Oversee planning, execution, and delivery of technical service projects, including complex or high-risk work, to ensure on-time and on-budget performance.
Establish and enforce operating standards, procedures, and best practices across technical service lines.
Support field teams with technical problem-solving, escalation management, and continuous improvement initiatives.
Champion the Company's safety-first culture and ensure adherence to environmental, health, and safety regulations, permits, and Company policies.
Partner with Health & Safety and Compliance teams to mitigate operational risk and address regulatory issues, audits, or customer concerns.
Maintain accountability for revenue growth, margin performance, cost control, and resource utilization for technical services.
Develop operating plans, budgets, and forecasts in partnership with Finance and Operations leadership.
Identify opportunities to improve efficiency, margins, and scalability of technical service offerings.
Support pricing, estimating, and contract review for technical services in coordination with Sales and Operations.
Build and maintain relationships with key customers, providing senior-level support on technical, operational, and service-related matters.
Partner with Sales to support business development, customer retention, and expansion of technical service capabilities.
Lead assigned employees by establishing performance expectations, assigning and monitoring work, providing coaching and feedback, supporting employee development, recognizing performance, and addressing performance concerns in accordance with company policies and procedures.
Carry out other reasonable directives, responsibilities, and activities that may be assigned or changed at any time, with or without notice.