Technical Services Engineer

EnsoData • Madison, WI

12h • Hybrid

About The Position

EnsoData is seeking a Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $80,000 - $85,000, stock options, plus benefits such as paid time off, healthcare insurance, and more.

As a Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping our customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.

As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.

Requirements

• Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
• 1 year of experience in technical services, customer support, or related fields within the healthcare or software industries
• Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
• Exceptional communication and problem-solving abilities, both technical and non-technical
• Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
• Candidates must be legally eligible to work and reside in the United States now and in the future.

Nice To Haves

• Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines
• Experience in Python, React, React Native, MongoDB, and GCP is preferred but not required

Responsibilities

• Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
• Effectively troubleshoot complex technical issues within web-based applications
• Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
• Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
• Ensure customer issues and resolutions are properly documented

Benefits

• Competitive salary of $80,000 - $85,000
• Stock options
• Paid time off
• Healthcare insurance
• Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
• Company Bonus Program
• 401k to help people invest in the future.
• Team Summits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level