Senior Engineer, Global Technical Services

Baxter International Inc. • Deerfield, IL

7d • Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Senior Engineer in Global Services plays a critical role in enabling successful product launches and sustained lifecycle performance by leading Service Design for assigned products. This role applies engineering expertise alongside systems thinking, business acumen, and cross‑functional coordination to ensure that products, product-specific processes, and supporting service capabilities are developed holistically and meet defined technical, operational, and commercial objectives. The Senior Engineer represents the collective needs of global service cross‑functions - including operations, supply chain, customer support, quality, and commercial stakeholders within defined product teams - and makes informed, balanced decisions on their behalf. The role requires a high degree of independence and technical leadership within a product-focused scope.

Requirements

• Bachelor’s degree in a core engineering discipline with 3+ years of progressive engineering experience.
• Strong engineering foundation in one or more core disciplines (mechanical, electrical, software, systems, manufacturing, or process engineering).
• Proven ability to work independently and influence cross‑functional product teams without direct authority.
• Excellent written, verbal, and interpersonal communication skills with strong organizational effectiveness.
• Demonstrated capability to analyze ambiguous problems, apply sound judgment, and make data‑driven product‑level decisions.
• Solid understanding of GMP, quality systems, and regulated product development environments.
• Applicants must be authorized to work for any employer in the U.S. We cannot sponsor or transfer employment visas at this time.

Nice To Haves

• Experience with service engineering, service design, or product lifecycle management preferred, including familiarity with change control and design/configuration management.
• Lean / Six Sigma training or applied continuous improvement experience preferred.

Responsibilities

• Lead service design for assigned products, ensuring serviceability, scalability, cost‑effectiveness, and alignment with business and platform strategies across the product lifecycle.
• Define and integrate product‑level service requirements into product architecture, development processes, and launch readiness activities.
• Conduct serviceability assessments and deliver clear, actionable recommendations to product development and engineering teams.
• Serve as the primary service representative on product core teams, advocating for cross‑functional service needs and making balanced, informed decisions.
• Coordinate alignment and information flow between corporate product teams and regional service organizations to support successful execution.
• Analyze service performance metrics to identify risks, gaps, and improvement opportunities; lead CAPA efforts using structured root‑cause analysis.
• Independently plan and lead complex service‑related engineering initiatives, providing technical guidance, mentorship, and oversight as needed.

Benefits

• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior