Technical Services Engineer, 3rd Shift

MongoDB•Washington, NV

14h•Hybrid

About The Position

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift. Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Requirements

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience building and maintaining complex mission-critical production database systems
Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Genuine desire to help people
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Nice To Haves

Experience managing large scale databases (e.g. RDBMS, NoSQL)
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Responsibilities

Advise customers and solve their complex MongoDB problems.
Be an expert in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure.
Resolve questions on architecture, performance, recovery, security, and everything in between.
Be an expert resource on standard methodologies in running MongoDB at scale.
Be an advocate for customers' needs - working with our product management and development teams on their behalf.
Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Mentor and ramp new team members.
Take initiatives in building knowledge of new product lines within the MongoDB ecosystem.