About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Lead within PNC's Technology organization, you will be remote. This will be a 3rd Shift role, Mon-Thurs 11:00pm-7:00am. This is a technical support role. Creates and leads the technical design and development of software solutions. Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required. Facilitates complex problem resolution. Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software. Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
Requirements
- Hands-on experience as a senior software engineer or engineer lead in production environments (Java, .NET, mainframe, and/or distributed stack depending on platform)
- Proven ability to perform: Defect analysis and root-cause isolation Log analysis, job restart logic, configuration correction Post-incident validation and environment health checks
- University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Prior technical support experience
- Experience supporting regulated financial systems
- History of driving improvements or automation to reduce overnight noise
Responsibilities
- Acts as primary technical owner during 3rd shift for one or more Tier-1 / regulated production applications dealing with check capture, core posting, and inbound & outbound exceptions processing.
- Leads real-time incident triage and restoration for Sev-1 to Sev-3 issues, including application, batch, and infrastructure-adjacent failures.
- Comfortable being “the owner when things break” during off-hours.
- Clear, concise incident communication with support partners, infrastructure teams, and day-shift leadership.
- Guides and supports overnight engineers (SRC, offshore, or hybrid), ensuring proper triage paths, correct escalation behavior, consistent RTB standards.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
