Technical Services Engineer

Quikrete Heavy Construction Materials•Harleyville, SC

About The Position

The Technical Services Engineer provides technical assistance to customers and maintains communication between plant production quality teams and sales teams within the Cement Segment. The role supports customers with cement, cementitious, concrete, and mortar issues and establishes and maintains contact with production teams, industry associations, the architectural and engineering community, and relevant specifying committees. Travel is required as needed to meet customers, attend business unit and district meetings, and participate in industry events. The position supports the company’s standing in the community and sustainable operations, while adhering to company policies, safety standards, and federal and state regulations.

Requirements

5–10 years of experience in the construction industry, ideally with cement or concrete materials.
Technical knowledge of concrete and other building materials, including a clear understanding of industry standards and codes.
Proven incident and problem-solving (troubleshooting) skills, with an emphasis on timely resolution.
Excellent project management and problem-solving abilities, with attention to detail.
Excellent analytical skills and the ability to use data to develop insights and actions.
Ability to follow established processes and procedures, multitask, and prioritize multiple projects.
Interpersonal skills, including relationship-building, developing trust, and resolving conflict.
Ability to communicate effectively verbally and in writing.
Ability to travel with minimal notice; travel is approximately 40%.

Nice To Haves

At least 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer, or Certified Concrete Technologist in the building materials industry.
Presentation skills and the ability to communicate with leadership teams.

Responsibilities

Provide proactive consultation to cement commercial group customers on product performance, best practices, technical research, troubleshooting, and technical training.
Serve as a liaison between sales and production on plant quality teams.
Understand the technical aspects of customers’ products, systems, and applications.
Coordinate and facilitate competitive analyses to establish and review internal quality objectives.
Provide technical training and education to the cement commercial sales force, cement and masonry customers, and industry personnel.
Participate in technical organizations such as ACI and ASTM, as well as ready-mix concrete and precast/prestress organizations, particularly at the local or regional level.
Participate in promotional efforts for cement-based and related products in coordination with the Sales team.
Provide technical assistance to cement accounts requiring support with concrete issues involving cement.
Assist with resolving customer product issues and maintain internal company records.
Act as a technical liaison, as needed, with Regional Technical Directors, concrete labs, Sales, and manufacturing facilities.
Stay current on the performance of internal products compared with competitive products.
Assist with internal plant and terminal audits and improvements.
Participate in resolving long-term product development and product issues.
Work with architects, engineers, and specifying agencies to promote and specify company products.
Develop relationships with DOTs and other specifiers.
Provide regular correspondence on product performance and customer results.
Identify and incorporate service and product improvement opportunities.
Oversee timely concrete testing programs and sample management policies.
Rapidly identify product changes and communicate them to Sales and Marketing.
Understand customer needs and operations, leverage Performance Innovations, and deliver customer solutions.
Continuously improve market and industry knowledge.