Technical Services Delivery Manager, Customer Success
About The Position
Palo Alto Networks is hiring a Technical Services Delivery Manager in Customer Success to lead delivery of technical Professional Services engagements across its Cortex product suite. The role oversees a team of 10–15+ consultants and subcontractors delivering deployment, upgrade, and strategic security engagements. It drives business growth through presales work, Level of Effort estimation, and Statement of Work creation, while maintaining project milestones, revenue targets, billable utilization, and customer satisfaction. The position is remote and involves travel of up to 20% across North America. The manager leads consultant hiring, development, scheduling, and performance; oversees service delivery across multiple security workstreams; partners with Sales, Account teams, and the PMO; manages customer escalations and third-party partners; and contributes to the development and operationalization of services and training. The role requires cybersecurity delivery and people-management experience, knowledge of security operations and cloud/DevOps environments, and familiarity with Palo Alto Networks Cortex and operational business tools. The expected annual base salary range is $151,200–$207,900. Compensation may also include restricted stock units and a bonus. Immigration sponsorship is not available for this position.
Requirements
- At least 2 years managing teams of 10 or more technical resources.
- At least 5 years delivering or supporting enterprise cybersecurity solutions.
- In-depth knowledge of SOC environments, incident response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.
- Practical knowledge of AWS, Azure, or GCP; containerization; orchestration; application security; and CI/CD DevOps workflows.
- Base knowledge of the Palo Alto Networks Cortex product suite.
- Proficiency with Salesforce (SFDC), Clarizen, and G-Suite.
- Ability to travel up to 20% across North America.
- Undergraduate or Master's degree; the posting identifies Computer Engineering, MBA, or a related technical field as preferred.
Nice To Haves
- Computer Engineering, MBA, or a related technical field degree.
- CISSP, PMP, CCSP, or CISM certification.
Responsibilities
- Lead daily activities for 10–15+ multidisciplinary technical consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
- Oversee end-to-end service execution across SOC operations, endpoint protection, threat mitigation, cloud posture, runtime, AppSec, and automation workstreams.
- Partner with Sales and Account teams to scope engagements, generate Statements of Work, estimate Level of Effort, and pitch specialized consulting and automation packages.
- Build strategic client relationships and serve as the primary escalation point for complex technical or operational issues while safeguarding project timelines.
- Onboard, train, and manage third-party partners and contractors while enforcing internal quality standards.
- Partner with the PMO on project planning.
- Contribute to operationalizing new service offerings and expanding technical training content for internal teams.
- Maintain project milestones, revenue targets, billable utilization, and high customer satisfaction.
Benefits
- Restricted stock units may be included in compensation.
- A bonus may be included in compensation.
- Employee benefits are referenced, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
