Technical Services Delivery Manager-Platform Services

Truist Bank•Atlanta, GA

12h•Onsite

About The Position

We are seeking a Senior Infrastructure Engineer to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery. The Senior Infrastructure Engineer will operate as the execution backbone for platform initiatives—driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation. This role requires a strong understanding of modern engineering practices, including cloud-native architectures, DevOps pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity. You’ll work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and at scale. The engineer ensures compliance with Truist Software Delivery Lifecycle (SDLC), Program, Management Lifecycle (PMLC), Enterprise Change Management, and all risk, audit, and regulatory expectations. This is a high-trust, high-autonomy role for a delivery leader who doesn’t need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 7 years of professional experience in infrastructure engineering.
Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.
Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD IaC & automation: Terraform, Ansible, ServiceNow workflows Container platforms: Kubernetes, OpenShift Security & observability: Vault, Prometheus, OpenTelemetry, Splunk
Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
Exceptional skills in written communication, stakeholder influence, and risk management.
Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
Exposure to internal developer portals and platform product management.
Background in software engineering, platform operations, or systems architecture.
Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).

Responsibilities

Own delivery plans and quarterly roadmaps for platform initiatives—defining scope, milestones, dependencies, and critical paths across multi-team efforts.
Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.
Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment sequencing) and work them to resolution.
Facilitating Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt workshops.
Driving continuous improvement across Agile teams and ARTs.
Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
Manage stakeholder expectations with transparency and accountability—no surprises.
Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
Partner with SRE, DevSecOps, and GRC to validate operational requirements are met pre-deployment.
Coordinate release planning, change windows, and support readiness across environments.
Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress, team velocity, predictability, and risk burndown.
Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.