Technical Services Coordinator

Triton International•Houston, TX

12d•Hybrid

About The Position

Triton International is the world's largest and most reliable container leasing company. We provide our customers with efficiency and certainty in an unpredictable world. Our customers depend on our extensive worldwide network and large equipment inventory to meet their needs and help keep global commerce moving forward. We are guided by our values of integrity, reliability, creativity, excellence, teamwork, and long-term view, alongside core competencies that foster a culture of leadership, innovation, and sustainable growth. Together, these principles empower our team, driving our continued success and cementing our position as an industry leader. As part of the Triton Team you will play an integral part in our mission “to support the supply chains that connect the world.” Impact: Contribute to meaningful projects that make a difference in the global supply chain. Growth: Take advantage of professional development opportunities and grow your career with us. Culture: Be part of a supportive, innovative, high-performing global team where your ideas are valued. Benefits: Enjoy a comprehensive benefits package.

Requirements

2–4 years of experience in customer service, operations, technical coordination, container leasing, shipping, transportation, or a related field preferred.
General knowledge of the container leasing, shipping, or transportation industry with a strong willingness to develop technical expertise.
Knowledge of container inspection standards (IICL/UCIRC/CW) and CEDEX coding, or the aptitude and willingness to obtain this knowledge.
Willingness to prepare for and successfully complete applicable IICL certification/examinations.
Strong organizational and administrative skills with excellent attention to detail and persistence in following issues through to resolution.
Demonstrated ability to build positive relationships with customers and internal stakeholders.
Proficient in Microsoft Office and comfortable learning and working in internal systems, including Trifleet.
Demonstrated ability to perform efficiently in a team environment.
Self-motivated, persistent, highly organized, and able to manage multiple priorities with a positive attitude.
Ability to work under pressure and time constraints, follow through on open items, and take a proactive approach to resolving customer and operational issues.
Must be able to work on-site four days per week (Monday - Thursday) in accordance with Triton's hybrid work model to support effective collaboration and business operations.
Must be at a commutable distance (within 50 miles) to the Houston office.
Applicants must be authorized to work for ANY employer in the United States.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bachelors or Associates degree preferred.

Responsibilities

Serve as the primary coordinator for Customer Approval (CAPP) activities across Triton's North America region.
Review, coordinate, and track customer approval requests, repair estimates, and survey requests, working closely with Technical Services Managers to ensure timely responses.
Coordinate container maintenance and repair activities across Triton's North America depot network, ensuring adherence to company standards and customer requirements.
Build and maintain strong relationships with customers, depots, vendors, and internal stakeholders by providing responsive, high-quality service.
Verify that Electronic Data Interchange (EDI) and API estimates are accurately received and processed within Triton's systems, resolving discrepancies with depots as needed.
Maintain accurate container data and customer approval records within Triton's internal systems.
Develop and maintain knowledge of Triton's technical standards, container inspection criteria (IICL/UCIRC/CW), and CEDEX coding.
Participate in occasional depot visits alongside Technical Services Managers to strengthen technical knowledge and support operational initiatives.
Participate in occasional customer visits to build relationships and gain a better understanding of customer requirements.
Perform additional duties and projects as assigned.