Technical Services Associate
SAIC•Somerset, KY
•Remote
About The Position
The TCloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Technical Services Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.
Requirements
- Must be flexible to work any hours within our hours of operation, 24 hours a day, 7 days a week, 365 days per year.
Responsibilities
- Account lifecycle management
- Priority incident management
- Direct engagement with customers in support of their AWS, Azure, or OCI deployments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
