Technical Service Technician

Ecolab • Eagan, MN

6d • $45,700 - $68,600 • Hybrid

About The Position

Ecolab is seeking a Technical Service Technician to provide telephone (virtual) technical service to Ecolab's sales and service organization and customers. The role provides technical support across varied areas of Ecolab's business, including Institutional Warewashing, Laundry, and Housekeeping, with training provided as needed.

The position is based at Ecolab Schuman Campus in Eagan, Minnesota, with a hybrid schedule of three days onsite and two days remote following training. The work schedule covers Sunday through Saturday and includes weekends and overnights.

Requirements

• High school diploma or GED.
• 3 years of professional experience, preferably in a technical support role.
• 2 years of experience with customer interactions or customer service.
• Intermediate proficiency in Microsoft Office Suite applications, including Word, Excel, and Outlook.
• Proficiency in spoken and written English.
• Excellent customer service skills and prior customer-facing experience.
• Ability to troubleshoot day-to-day operational, preventative maintenance, and training issues remotely.

Nice To Haves

• Bachelor’s degree or currently pursuing one.
• Bilingual language skills, especially Spanish.
• Basic math skills for calculating consumption, flow rate, concentration, use cost, and dilution rates.
• Familiarity with ticketing systems and video communication platforms.
• Verbal and written language skills sufficient to discuss technical subjects and courteously provide phone service.

Responsibilities

• Contribute to the effectiveness and productivity of the sales and service organization by accurately and efficiently delivering technical information needed to serve end-use customers.
• Provide routine call coverage for mid-level call complexity within areas of competence.
• Deliver accurate and courteous telephone service within performance standards, including specialty consultation.
• Contribute to new systems development and resolve product and equipment quality problems.
• Prepare special reports promptly and transfer follow-up information by email or phone.
• Complete internal ESRs, case entries, and quality tracking reports accurately and on time.
• Complete special project assignments.
• Troubleshoot day-to-day operational, preventative maintenance, and training issues remotely.
• Solve product and equipment system application problems over the phone, often with limited background information, and ask probing questions to obtain information needed for effective consultation.

Benefits

• Opportunity to take on meaningful challenges that help customers achieve clean water, safe food, and healthy environments.
• Work with recognized and iconic brands.
• Career development opportunities.
• On-the-job training from subject matter experts.
• Access to resources, tools, and technology.
• Support for inclusion and engagement of diverse people, perspectives, and ideas.
• Comprehensive and market-competitive benefits for associates and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED