Auto Technical Service Support

TEKsystems•Anaheim, CA

6d•$34 - $38•Onsite

About The Position

Our client is seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The role will involve case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues. These roles are typically focused on supporting vehicle technology, diagnostic equipment, calibration systems, software deployments, and customer-facing technical support for automotive products or services.

Requirements

automotive service
technical support
customer support
Windows operating systems
Laptop and desktop hardware
Mobile devices and tablets
Networking and wireless connectivity
Diagnostic software and automotive service platforms
Ticketing systems such as ServiceNow or Jira
Asset management systems
Automotive service technician with a natural inclination towards customer interaction
Service Writers with an auto dealership experience

Responsibilities

Provide technical support for automotive hardware and software systems.
Troubleshoot laptops, tablets, diagnostic tools, and connected devices.
Install, configure, and update software applications and firmware.
Support end users remotely and onsite.
Track and document assets, equipment, and service requests.
Perform hardware deployments, replacements, and upgrades.
Maintain accurate documentation and inventory records.
Work with customers, technicians, and internal teams to resolve technical issues.
Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
Generate departmental reports on case status, trends, and performance metrics for review by management.
Coordinate internally with technical service engineers and other departments to facilitate timely resolution of technical issues and customer concerns.
Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
Document customer interactions, issues, and resolutions accurately in the CRM system.
Manage customer accounts, including updating contact information and processing service requests.
Collaborate with cross-functional teams to ensure timely resolution of customer issues.
Identify opportunities for process improvements and provide feedback to the management team.
Stay updated on product features, updates, and industry trends to better assist customers