Technical Service & Support Technician

EyeQ Monitoring • Atlanta, GA

6d • Onsite

About The Position

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. As a Technical Service & Support Technician (TSS Tech) at EyeQ Monitoring, you will be on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed across the nation. This role is situated within a fast-paced, nimble, and tech-driven environment where resolving tickets is crucial for client protection and system integrity. The position requires an in-office presence in Atlanta, GA. EyeQ Monitoring values its team members and emphasizes core values such as building trusted partnerships, creating long-lasting solutions, tackling challenging work, and enjoying the journey of serving customers.

Requirements

• 1–3 years of technical experience in a related IT/field tech role.
• Strong knowledge of networking protocols, VMS platforms, remote access tools, and security software.
• Legally authorized to work in the U.S.
• Ability to work flexible hours, including on-call rotations.
• Clear communicator with great listening and questioning skills.
• Calm under pressure with a customer-first mindset.
• Organized, detailed in documentation, and excellent at follow-through.
• Collaborative team player who can adapt communication styles to different audiences.
• Passionate about tech and always eager to learn.

Nice To Haves

• Bachelor’s degree in IT or related field preferred.
• Certifications like CompTIA A+, Network+, or Security+ are a big plus.

Responsibilities

• Provide technical support to on-site technicians and customers.
• Monitor and resolve system issues through Zoho ticketing.
• Configure and troubleshoot a wide range of hardware and systems, including: Networking (PtP, PtMP, SonicWall firewalls, POE switches), VMS platforms (NX Witness, Milestone, Geovision), Servers and RFID systems (Dell, asset tracking), Analytic platforms (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs), Camera systems (Axis, Milesight, Flir, Hanwha, etc.), Access Control (PDK, AXIS), Burglary Alarms and cloud services.
• Use Simpro for work order creation and scheduling updates.
• Provide support through remote access tools and phone-based troubleshooting.
• Complete scheduled maintenance tasks as outlined in our Operational Guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level