Technical Support

TEKsystems•New York, NY

9d•$25 - $32•Onsite

About The Position

Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets. Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms. Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills. Install, configure, and maintain desktop systems, applications, and peripheral devices. Escalate complex or unresolved issues to appropriate IT teams or vendors. Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management). Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom R&T applications, RSA, Okta, JIRA, SharePoint, etc. Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc. Participate in IT projects such as system upgrades, rollouts, or migrations. Follow standard procedures and documentation for recurring tasks and issues. Educate users on best practices and technical processes. Manage new user onboarding and offboarding setup.

Requirements

Help desk support
Desktop
Support
Troubleshooting
Windows
Active directory
Office 365
Deployment
Manage VDI deployments in Azure environment
Manage deployments and patching in Azure Intune
Manage vulnerabilities in windows and third party tools and applications which are deployed to the VDIs
Be available for on call rotation for nights and weekends based on the shift schedule

Responsibilities

Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets.
Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms.
Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
Install, configure, and maintain desktop systems, applications, and peripheral devices.
Escalate complex or unresolved issues to appropriate IT teams or vendors.
Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management).
Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom R&T applications, RSA, Okta, JIRA, SharePoint, etc.
Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc.
Participate in IT projects such as system upgrades, rollouts, or migrations.
Follow standard procedures and documentation for recurring tasks and issues.
Educate users on best practices and technical processes.
Manage new user onboarding and offboarding setup.