Technical Service Specialist (Commercial Vehicles)

Polaris•Medina, MN

1d•Hybrid

About The Position

At Polaris Inc., the Technical Service Specialist (Commercial Vehicles) serves as a customer-facing technical problem-solver for commercial customers who rely on their vehicles to support business operations. The specialist applies hands-on vehicle knowledge, diagnostic skills, and business judgment to help dealers, customers, end users, and partners resolve complex technical concerns and escalated commercial issues. The role guides warranty and goodwill decisions, coordinates cross-functional resolution, and turns field feedback into actionable improvements. This is a hybrid position based in Medina, Minnesota. It may involve periodic work outside standard business hours and travel up to 10% for customer visits, training, field diagnostics, and business meetings. The role may require work in shops, service areas, customer locations, job sites, or outdoor environments, including exposure to vehicle noise, dirt, heat, cold, and moving equipment. Hands-on inspection and repair activities, use of tools and diagnostic equipment, and compliance with safety and personal protective equipment requirements are expected. The starting pay range for Minnesota is $60,000 to $79,000 per year. Individual compensation and placement in the range depend on factors including education, experience, knowledge, skills, and geography. This position is not eligible for sponsorship. Former employees must be eligible for rehire, and current employees must be in good standing. Polaris describes its benefits as including competitive compensation and a market-leading profit-sharing plan; company contributions to its Employee Stock Ownership Plan and discounted employee stock purchases; a generous 401(k) matching contribution; financial wellness education and consultation; health, dental, and vision insurance; wellness programs; paid time off; gym and personal training reimbursement; life insurance and disability offerings; and paid volunteer time off through Polaris Gives.

Requirements

Associate or bachelor’s degree in automotive, powersports, diesel, electrical, engineering technology, or a related field.
At least five years of experience in technical service, field service, fleet support, dealer operations, or another customer-facing technical environment.
Strong mechanical and electrical diagnostic capability, including hands-on experience with vehicle systems, wiring diagrams, diagnostic data, digital multimeters, fault isolation, and repair direction.
Ability to own complex customer issues, guide others remotely through difficult technical situations, work through ambiguity, make sound business decisions, and drive resolution without direct supervision.
Exemplary interpersonal and communication skills for extensive phone, email, customer, dealer, partner, and cross-functional interaction.
Ability to work in shops, service areas, customer locations, job sites, or outdoor environments with exposure to vehicle noise, dirt, heat, cold, and moving equipment.
Ability to perform hands-on inspection and repair activities, use tools and diagnostic equipment, and follow safety and personal protective equipment requirements.
Ability to work periodically outside standard business hours for urgent customer issues.
Ability to travel up to 10% for customer visits, training, field diagnostics, and business meetings.
Position is not eligible for sponsorship.
Former employees must be eligible for rehire; current employees must be in good standing.

Nice To Haves

Experience with commercial fleets, national accounts, warranty administration, parts and order operations, customer-support systems, and continuous improvement is preferred.

Responsibilities

Serve as a technical resource for Commercial products, using knowledge of vehicle systems, service procedures, diagnostic tools, parts, warranty processes, and dealer support systems.
Guide customers, dealers, and partners through diagnosis, repair direction, and fault isolation for complex mechanical, electrical, and drivability concerns.
Own escalated situations from intake through resolution and establish and drive next steps.
Make goodwill and warranty financial approval decisions while balancing customer experience, vehicle uptime, policy, precedent, and business impact.
Determine when exception handling is warranted and align with internal stakeholders as appropriate.
Coordinate across service, warranty, parts, logistics, sales, finance, and other teams to reduce friction, limit handoffs, and provide a unified customer response.
Support root-cause analysis and warranty decisions by preparing complete, evidence-based case documentation and clearly communicating findings and decisions.
Identify and promptly escalate potential safety, quality, reliability, or recurring product concerns with information that supports timely resolution.
Convert customer, dealer, and partner feedback into field intelligence and evidence-based recommendations to improve products, service processes, documentation, training, systems, customer uptime, and total cost of ownership.
Support technical onboarding, ongoing training, issue debriefs, knowledge-sharing, standard work, reporting, workload coordination, and continuous improvement activities.