Technical Service Specialist

Husqvarna Group • Olathe, KS

2d • Onsite

About The Position

The Technical Service Specialist supports customers and sales representatives by troubleshooting Husqvarna Construction products, advising service technicians on repairs, documenting technical interactions, and sharing field insights with teams responsible for product and service improvements. The role also supports product training, performs repairs as needed, and collaborates across Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.

The position handles CRM documentation and enters RGA, sales order, and parts orders in AS400. It also contributes to warranty policies, procedures, and technical bulletins; supports IPL maintenance; and updates individual KPIs and objectives quarterly and annually. The role is based in an office environment with frequent computer and phone use and occasional exposure to job sites and manufacturing settings.

Requirements

• At least five years of mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Nice To Haves

• Post-secondary technical training.
• Experience with Husqvarna equipment.
• SAP experience.

Responsibilities

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.
• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage at date of hire.
• 401(k) with matching and no vesting.
• Employee discounts on Husqvarna products.
• Education assistance.
• Paid parental leave.
• Opportunities to advance.
• Paid holidays, vacation, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed