Commercial Service Specialist

Lennox International•Fort Lauderdale, FL

7d•Onsite

About The Position

Under direct supervision, responsible for customer service differentiation on one or more existing commercial accounts. Assists with portfolio of customer accounts within a team setting and collaborates to complete work in an efficient and effective manner. Responds to complex customer inquiries via phone and email with a high level of professionalism and finesse. Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements. Liaison between field operations and customer for scheduling, work order management, billing and escalations. Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers. Works closely with account leaders and customer experience specialists to drive customer growth.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Ability to use Microsoft Office and CRM software effectively.
Excellent customer service skills.
Effective written and verbal communication, including effective listening skills.
Ability to handle difficult or emotional customer situations.
Strong problem-solving and time management skills.
Ability to handle and prioritize competing demands.

Nice To Haves

Experience with SAP preferred.

Responsibilities

Customer service differentiation on existing commercial accounts.
Assisting with a portfolio of customer accounts within a team setting.
Responding to complex customer inquiries via phone and email.
Coordinating service and maintenance requests, logistics, and after-sales service.
Acting as a liaison between field operations and customers for scheduling, work order management, billing, and escalations.
Establishing and maintaining good customer relations.
Working with account leaders and customer experience specialists to drive customer growth.