Commercial Relationship Service Specialist II

Huntington National Bank•Cleveland, OH

1d•Onsite

About The Position

The Commercial Relationship Service Specialist II (CML RSS II) is the primary point of contact for assigned Commercial customers and Relationship Managers. Working independently and in partnership with Relationship Managers, the specialist provides a high-quality experience across a diverse Commercial portfolio and applies knowledge of customer and product onboarding to support relationship management, retention, and sales growth. The role provides advanced oversight of customer onboarding and commercial deposit and loan accounts, manages complex customer needs and risks, and handles sizeable relationships, including approving multi-million-dollar transactions and accommodating unique requirements. The specialist represents Huntington’s Commercial brand through professional, discreet, positive communications and forward-thinking solutions. The position is office-based; specific work arrangements will be provided by the hiring team.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of experience in commercial banking, focused on deposits, loans, treasury management, customer service, or banking operations.
Demonstrated confidence and professionalism, including the ability to collaborate and interact with people at all organizational levels.
Proficient use of Microsoft Office and other digital resources.
Strong customer service, initiative, focus, and goal orientation.
Excellent written and verbal communication skills, including grammar and professional demeanor.
Strong facilitation and negotiation abilities.
Strong organizational skills, diligence, planning, and follow-up.
Ability to work independently on multiple tasks without compromising quality.
Critical-thinking and analytical skills.
Adaptability to change.
Ability to promote Huntington and Commercial cultures.
Currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

Bachelor’s degree.
Experience or knowledge involving large private and public companies with annual sales of $50 million to $2 billion or more, high-risk businesses and entity types, and specialized commercial verticals such as Fund Finance, Sponsors, Institutional and Government, North American Financial Services, REITs, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, and Middle Market.

Responsibilities

Serve as the primary point of contact for assigned Commercial customers and Relationship Managers.
Act as a first-line decision maker, address issues and questions before escalation to management or customer impact, and keep the Deal Team informed of material changes and risk.
Identify, research, analyze, and resolve complex problems independently while ensuring adherence to bank policies and procedures and supporting relationship retention.
Manage complex, highly visible, large, and/or sensitive customers and services.
Offer relationship-growth products, including Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps, and Public Funds services.
Provide oversight of onboarding and commercial deposit and loan accounts; manage processes end to end and facilitate complex features, customer experience, and risk considerations.
Handle sizeable relationships, approve multi-million-dollar transactions, and manage special handling for unique portfolio requirements.
Attend customer meetings independently or with the Deal Team; participate in Deal Team and business segment meetings.
Stay informed about customer strategies, relationship plans, and business team priorities.
Perform other duties as assigned.