Relationship Service Specialist II

Huntington National Bank•Cincinnati, OH

1d•Onsite

About The Position

The Commercial Relationship Service Specialist II (CML RSS II) is the primary point of contact for assigned Commercial customers and Relationship Managers. Working independently and in partnership with Relationship Managers, the specialist supports a diverse Commercial portfolio and applies knowledge of customer and product onboarding to strengthen relationship management, retention, and sales growth. The role provides oversight of commercial deposit and loan account onboarding, manages complex customer needs and transactions, and supports customers with specialized requirements. The specialist represents Huntington’s Commercial brand through professional, discreet, and positive communication and forward-thinking solutions. The position also involves participating in customer, deal team, and business segment meetings and staying informed about customer strategies, relationship plans, and business priorities.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of experience in commercial banking, focused on deposits, loans, treasury management, customer service, or banking operations.
Demonstrated confidence and professionalism, with the ability to collaborate and interact with all levels of the organization.
Proficiency with Microsoft Office and other digital resources.
Strong customer service, initiative, focus, and goal orientation.
Excellent written and verbal communication skills, including grammar and demeanor.
Strong ability to facilitate and negotiate.
Strong organizational skills, diligence, planning, and follow-up.
Ability to work independently on multiple tasks without compromising quality.
Critical-thinking and analytical skills.
Adaptability to change.
Ability to promote Huntington and Commercial cultures.
Current authorization to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

Bachelor’s degree.
Experience or knowledge relating to large private and public companies with $50 million to $2 billion or more in annual sales, high-risk businesses and entity types such as foreign-owned subsidiaries, custody, private investment, and private equity, or specialized verticals including Fund Finance, Sponsors, Institutional and Government, North American Financial Services, REITs, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, and Middle Market.

Responsibilities

Serve as the primary point of contact for assigned Commercial customers and Relationship Managers.
Act as a first-line decision maker, addressing issues and questions before they are escalated to management or affect customers, and keeping the Deal Team informed about material changes and risk.
Identify, research, analyze, and resolve complex problems independently while adhering to bank policies and procedures and retaining customer relationships.
Manage complex, highly visible, large, and/or sensitive customers and services.
Offer products to grow customer relationships, including Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps, and Public Funds.
Oversee onboarding of commercial deposit and loan accounts and manage the end-to-end process, including complex features, customer experience, and risks.
Handle sizeable relationships, approve multi-million-dollar transactions, and manage special handling requirements for assigned portfolio customers.
Represent Huntington’s Commercial brand by providing a high-quality customer experience and professional, discreet, positive communications with forward-thinking solutions.
Attend customer meetings independently or with the Deal Team.
Participate in deal team and business segment meetings and stay informed about customer strategies, relationship plans, and business team priorities.
Perform other duties as assigned.