Relationship Specialist

Towne Family of Companies•Chesapeake, VA

5d•Onsite

About The Position

The Relationship Specialist is responsible for processing and closing consumer and commercial loans, preparing loan documents, and providing excellent service to members and bankers. This role also involves managing deposit-related tasks, serving as a point of contact for member service assistance, and coordinating member needs with appropriate departments. Core responsibilities include adhering to federal laws and regulations, such as Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Requirements

Strong work ethic and highly motivated to always deliver financial services and solutions with the highest ethical standards.
Ability to work independently and as a team to make intelligent decisions using sound judgement.
Demonstrates computer proficiency in Microsoft Office.
Strong verbal and written communication skills.
Supportive of team goals and initiatives.
Ability to listen well and resolve member issues in a positive manner.
Can multi-task on a daily basis and can learn new processes effectively.
Able to learn new product information and promote benefits to members.

Nice To Haves

3 to 5 years of experience in banking.
Previous experience in the following programs: LaserPro, Insight, BakerHill

Responsibilities

Process and close consumer and commercial loans in a prompt, accurate and efficient manner.
Prepare loan documents as necessary.
Provide excellent service to our members and bankers.
Input the loan request in loan summary and current system platform(s).
Prepare Debt Summary (if applicable).
Input all consumer/commercial loans.
Meet with members as requested for loan closings at the Bank.
Review signed documents to assure the package is complete with proper signatures obtained.
Package loan documents and required supporting documentations for transmittal to Loan Services, including applicable general ledger tickets and check copies.
Follow up and clear all outstanding exceptions.
Prepare loan payoff quotes upon request from members.
Accept loan payoff checks and prepare appropriate transaction tickets.
Monitor weekly past due loan payments and update comments weekly for Officer.
Meet with Officers weekly to input and manage loan pipeline.
Serve as the contact person for any member service assistance with assigned Officers’ portfolios.
Process requests for transfers of funds and other needs as they arise.
Safeguard member information and communications.
Follow up and clear all outstanding deposit exceptions.
Pull reports for Officers as needed.
Meet with officers weekly to manage business development.
Process transfer requests.
Process wire transfers and stop payments.
Decision overdrafts daily.
Open accounts for members.
Assist members with account research as needed.
Coordinate the needs of members with appropriate departments and follow up to ensure satisfaction of service.
Assist members with ordering checks, ATM/Debit cards and online banking enrollment.
Assist Officers with sales calls as requested.
Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Perform other duties as assigned.