Technical Service Specialist

Quaker Houghton • Remote - Alabama, AL

9d • Onsite

About The Position

The Technical Service Specialist I provides on-site technical support at customer facilities, ensuring optimal performance of fluid and process systems through routine testing, monitoring, and maintenance. The role works independently with minimal supervision, delivering accurate reporting, system optimization, and issue resolution to support operational uptime and customer satisfaction. This position requires frequent travel (approximately 75–100%) to customer sites to perform daily service activities and support continuous improvement initiatives.

Requirements

• On-site technical support at customer facilities
• Ensuring optimal performance of fluid and process systems through routine testing, monitoring, and maintenance
• Works independently with minimal supervision
• Delivering accurate reporting, system optimization, and issue resolution
• Supporting operational uptime and customer satisfaction
• Frequent travel (approximately 75–100%) to customer sites
• Performing daily service activities
• Supporting continuous improvement initiatives
• Performing on-site testing, analysis, and maintenance of customer fluid systems
• Ensuring quality, performance, and compliance with operational standards
• Collecting and recording process data
• Preparing routine reports
• Maintaining fluid and equipment conditions through top-ups, filtration, and preventive maintenance activities
• Identifying process improvements
• Supporting cost-in-use reduction initiatives
• Contributing to customer presentations highlighting savings and optimization opportunities

Responsibilities

• Conducting daily testing, monitoring, and documentation of fluid systems to maintain performance within specifications.
• Performing preventive maintenance and system adjustments to ensure uptime targets are met.
• Identifying, documenting, and implementing approved process improvements or savings initiatives.
• Training customer personnel on standard operating procedures for proper product use and system management.
• Supporting sales or technical surveys and assisting in developing proposals for system improvements.
• Collaborating with internal teams and customer stakeholders to resolve issues within defined service levels.
• Maintaining compliance with safety, environmental, and company policies while ensuring accurate recordkeeping and data integrity.

Benefits

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed