Technical Service Specialist

Natus•Oakville, ON

13d•CA$60,000•Remote

About The Position

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. Ensure all Natus customer and employee needs are met by providing worldwide technical service support for Natus products. This role includes providing PSG support.

Requirements

Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP)
Experience with Cloud technology.
Operating Systems: Windows OS; Windows Server
Software: MS Office; SQL Server
Hardware: PC Repair and Troubleshooting
Networking: Troubleshooting; Citrix Server
Experience with CRM systems (Salesforce, Siebel)
Networking and/or database troubleshooting.
Excellent problem solving, organizational, analytical and written/verbal communications skills are required.
A self-starter who can work independently with minimum supervision as well as contribute to a team environment.
Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning to meet job requirements
Bachelor's degree (B.Sc.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Demonstrated advanced knowledge in EEG/Sleep or EMG/IOM technology and clinical use an asset.
Experience in a call center is desired
Experience with medical device industry is preferred.
Clinical experience is an asset (EEG/Sleep/EMG/IOM)
Recent completion of Network+, A+ and MCSE is an asset

Responsibilities

Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Provide technical service support of all supported products. Interface directly with the customer and field personnel to address and resolve technical issues.
Maintain Service Request (Salesforce) database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures.
Interface with Sales and Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to coordinate and ensure delivery of product.
Participate on Quality Improvement Teams as assigned.
Identify problems and provide recommendations to improve the overall efficiency of department systems.
Helps others through transferring product knowledge, and with work related issues