Technical Service Specialist
About The Position
Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people. The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way. The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.
Requirements
- 3+ years of experience with Material Handling / Storage equipment
- Strong communication skills
- Strong problem-solving skills
- Understanding of electric circuits, wiring schematics and drawings
- Ability to develop training materials and train others on service, troubleshooting and operation of GPT product lines
Nice To Haves
- Mechanical aptitude, pneumatic & hydraulic experience a plus
- Broad understanding of all GPT grain products, preferred
- Above average negotiation and conflict resolution skills
- Above average business writing skills
- Above average facilitation skills
Responsibilities
- Providing specialized technical support for Material Handling equipment, including belt conveyors, chain conveyors, and bucket elevators
- Supporting installation best practices and operational optimization specifically for Material Handling product lines
- Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
- Documenting call details into Salesforce Case Management System for future collaboration with internal support teams – Engineering, Manufacturing, Quality, and Warranty
- Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio
- Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings
Benefits
- health care and wellness plans
- dental and vision plans
- flexible and virtual work options (where available)
- 401(k) Savings Plan with company match
- paid holidays
- paid time off
- health savings and flexible spending accounts
- reimbursement for continuing education
- life insurance
- other supplemental insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
