Technical Service Specialist

Grain & Protein Technologies•Assumption, IL

13d•$60,000 - $90,000•Hybrid

About The Position

Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people. The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way. The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.

Requirements

3+ years of experience with Material Handling / Storage equipment
Strong communication skills
Strong problem-solving skills
Understanding of electric circuits, wiring schematics and drawings (Mechanical aptitude, pneumatic & hydraulic experience a plus)
Ability to develop training materials and train others on service, troubleshooting and operation of GPT product lines
Above average negotiation and conflict resolution skills
Above average business writing skills
Above average facilitation skills

Nice To Haves

Broad understanding of all GPT grain products, preferred

Responsibilities

Providing specialized technical support for Material Handling equipment, including belt conveyors, chain conveyors, and bucket elevators
Supporting installation best practices and operational optimization specifically for Material Handling product lines
Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
Documenting call details into Salesforce Case Management System for future collaboration with internal support teams – Engineering, Manufacturing, Quality, and Warranty
Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio
Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings